Distributor Service Analyst
Distributor Service Analyst
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$ 56900 - 71100
1 Vacancy
Job Description
We have met todays energy needs while planning for tomorrows for over 100 years. Beginning with the first modern generator the Rehlko Automatic Power & Light launched in 1920 Rehlko has been an innovative leader in energy resilience.
Our product range includes engines generators power conversion UPS systems EV components and electrification solutions microgrid controls and management clean energy solutions and much more that serve a broad spectrum of OEM residential industrial and commercial customers.
Our priorities are global: the stability from steady energy sources and reliable backups. The power to be able to harness energy and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world and the commitment to keep innovating towards greater impact.
Why You Will Love this Job:
Under the supervision of the Manager the Distributor Service Analyst will administer the Field Service Department policies to consistently achieve desired service levels. This role will communicate directly with corporate account customers and distributors to manage expedite and achieve startup and service functions on time and withing budget. The Distributor Service Analyst will provide a gracious service experience to ensure future sales performance success.
Responsibilities:
Execute Field Service Corporate Account Plan to meet customer commissioning objectives.
Ensure forecasted commissioning schedule is adhered to and achieved.
Actively engage distribution and the Corporate Account Sales team to achieve commissioning objectives.
Manage data collection documentation and analysis to support and achieve department corporate account objectives.
Coordinate and maintain relationships with KPS Field Service and Distributor personnel to meet customer commissioning objectives.
Assist corporate account coordinators to expedite scheduled commissioning efforts.
Work with Sales Accounting and Engineering to resolve customer and distributor product issues.
Work with distribution to resolve scheduling and invoicing issues.
Review and process warranty claims related commissioning efforts on product and installation issues.
Work with Engineering Sales Marketing Warranty and Technical Publications by reviewing and providing input as necessary on the development improvement and updating of commissioning documents forms and startup checklist.
Coordinate and maintain relationships with external vendors to meet customer needs and achieve department objectives.
Work with third party installers and manage the commissioning process to meet customer requirements.
Work with vendor regional area and site managers to resolve product and schedule issues related to installation and scheduling.
Work with other external vendors as necessary to achieve customer and department objectives.
Distribute key performance indicators Ensure distribution understands and adheres to performance metrics
Create and maintain ontime and onbudget commissioning metrics.
Manage and track commissioning schedule and completions.
Report deliverables and performance metrics to Manager Field Service and the business as required.
Create opportunities to improve commissioning and service .
Seek and identify opportunities to innovate and improve products and processes that improve performance customer relationships or customer experience.
Coordinate crossfunctionally with other KPS departments and associates to innovate and improve products and processes.
Requirements:
Bachelors degree in business administration or equivalent experience preferred.
13 years experience in service coordination and service scheduling in a technical or industrial manufacturing field.
Service coordination and scheduling experience in a power production field preferred.
A moderate understanding of generators engines automatic transfer switches and related controls is preferred.
Candidate should be a professional with a passion for Service and growth.
Must be proactive have a positive attitude be goal driven be highly organized and have an analytical mind.
Must have strong problemsolving skills research capabilities and ability to multitask in a high energy environment.
Experience with typical software tools such as Microsoft Word Microsoft PowerPoint Microsoft Excel Microsoft Visio and other digital communication and presentation tools strongly recommended.
Must have excellent communications skills.
Work Mode: Remote
Work Location: Any continental US State
Travel: None required
Must be authorized to work in the United States
About Us
Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities along with competitive benefits and PurposeCreating an energy resilient world for a better futureand Values: Curiosity Trust Pace and Excellence are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at addition to the investment in your development Rehlko offers a benefits package including a competitive salary health vision dental 401(k) with Rehlko matching and more!
Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities including but not limited to hiring job assignment compensation promotion benefits training discipline and termination without regard to race creed color ethnicity religion sex pregnancy childbirth or related medical conditions genetic information age national origin citizenship ancestry caste mental or physical disability marital or familial status sexual orientation gender identity or expression genetic information political belief or affiliation union membership status military status veteran status or any other characteristic protected by national state local or other applicable laws.
Americans with Disabilities Act (ADA)
It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national state local or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms privileges or conditions of employment because of a persons physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment please contact Rehlko is an equal opportunity/affirmative action employer.
Required Experience:
IC
Employment Type
Full-Time
