Complex Front Desk Supervisor - Hilton Portland Downtown and The Duniway

The beautiful Duniway and Hilton Portland Downtown are seeking a Front Office Supervisor to help lead their guest services teams! Here youll enjoy a friendly workplace environment competitive health benefits career growth opportunities and our Go Hilton travel discount program. Come be a part of this amazing team!

If you have a passion for customer service and want to learn and grow in the hospitality industry this is the perfect opportunity!

The ideal candidate for this role will possess:

• Minimum One 1 or more year(s) Hotel experience or similar role
• Leadership skills and strong communication
• Hospitable and Friendly demeanor to service our guests
• Previous hotel/front desk experience required Hilton brand experience a plus
• A team player with a positive attitude

Hourly Rate: $22.50 per hour

Classification: Full time
Schedule: Must have open availability to work various shifts including nights weekends and holidays; some overnight shifts required on an as needed basis to cover time off etc.

The Benefits:

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Access to your pay when you need it through DailyPay

Medical Insurance Coverage for you and your family

Mental Health Resources

BestinClass Paid Time Off (PTO)

Go Hilton travel discount program

Supportive parental leave

Matching 401(k)

Employee stock purchase program (ESPP) purchase Hilton shares at 15 discount

Debtfree education: Access to a wide variety of educational credentials (ex. college degrees high school completion Englishlanguage learning digital literacy professional certificates and more)

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

*Available benefits may vary depending upon propertyspecific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing

As a Front Desk Supervisor you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Oversees front desk operations.
• Provides guest service guidance and leadership to ensure consistent customer service is provided.
• Assigns and instructs team members in details of work.
• Monitors lobby traffic to make staffing adjustments accordingly.
• Resolves customer complaints.
• Trains supervises schedules and assists in evaluating staff.

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality Were passionate about delivering exceptional guest experiences.
• Integrity We do the right thing all the time.
• Leadership Were leaders in our industry and in our communities.
• Teamwork Were team players in everything we do.
• Ownership Were the owners of our actions and decisions.
• Now We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans