Front Desk Agent
Front Desk Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Additional Information: This hotel is owned and operated by an independent franchisee Janus Hotels and Resorts Inc. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
To assist our guests efficiently and courteously in all Front Office related functions while projecting Marriotts high standards of service and professional hospitality at all times.
Technical Skill Requirements:
Ability to perform all Front Office associate duties as outlined in hotel specific training outlines and property specific checklists.
Familiar with frequently used Standard Operations Procedures.
Basic knowledge of how to operate all Front Office equipment. Ability to solve basic equipment problems and/ or who contact for resolution.
Marriotts Hospitality Skill
Professionalism and courtesy are to be extended at all times to guests associates and vendors.
Guests should be professionally greeted within 5 ft. of your area when in public areas of the hotel.
Personal/ business conversations among associates to be stopped in order to assist guests.
Associates should remain highly visible and be readily available for guests at all times.
Associates should always demonstrate selfconfidence energy and enthusiasm.
Associates are equally responsible for their continuous training/ personal development especially professional hospitality skills and proactive approaches to solve guest or hotel concerns.
Associates should take responsibility to formally or informally learn about other departments within the hotel.
Associates are encouraged to offer improvement ideas and acknowledge good performance of others.
Use empowerment to exceed associates expectations and resolve conflicts.
Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.
Associates are encouraged to offer improvement ideas and acknowledge good performance of others. Attending CIM (Continuous Improvement Meetings) regularly offers a great opportunity to express suggestions and assist with problem resolution.
Job Description/ Essential Job Functions
Front Desk Agent
Page 2
PBX Skill Requirements:
Familiar with property departments hours of operation and services of the hotel.
Keep abreast of daily functions and current information in regard to hotel activity.
Answer phones within 3 rings using proper Marriott greeting and etiquette.
Understand and carry out specific duties for: fire alarms threats and medical emergencies.
Ability to make long distance international or special billing telephone calls.
Receive and deliver clear and professional messages in PMS and offer assistance with voice mail.
Answer basic Front Office related questions.
Properly send receive and log faxes in a timely manner.
Properly accept log and maintain mail in an organized manner.
Report log and followup on telephone equipment malfunctions.
Confirm record and deliver wakeup calls (using manual sheet and/ or switchboard).
Use and explain the use of TDD equipment for hearing impaired.
Assist team in completing daily responsibilities.
Front Desk Skill Requirements:
Assist guests by demonstrating the ability to:
Properly assign room locations rate room selling strategies and guaranteed or requested room types.
Have daily knowledge of groups or functions inhouse and local current events.
Understand qualified discounts their availability and application of vouchers.
Accurately handle future and same day reservations or take walkin guests.
Checkin and checkout guests in a knowledgeable efficient and professional manner.
Assist guests with safe deposit box use at Front Desk.
Post correct or adjust charges to guest account as necessary.
Be knowledgeable of hotel credit cash in advance and check cashing procedures.
Maintain accuracy in cash handling procedures.
Perform all shift checklist responsibilities.
Support team members to ensure the teams entire workload is completed daily.
Actively identify barriers and attempt to resolve within the team.
Nurture team and teamwork concept.
This company is an equal opportunity employer.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
