IT Specialist I
IT Specialist I
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Job Description
Job Details
Description
About IALR
The Institute for Advanced Learning and Research (IALR) serves as a regional catalyst for economic transformation. The mission will be accomplished through applied research advanced learning economic development advanced manufacturing and conference services. Driving Economic Transformation is at the heart of everything we do at the Institute for Advanced Learning and breakthroughs create opportunity grow innovation power progress and host greatness. Each of our divisions plays a critical role in daily preserving and delivering this mission.
About the Role
The IT Specialist I provides firstlevel technical support to IALR staff guests and tenants through the IT helpdesk while ensuring the smooth operation and maintenance of audio/video systems in the Institute Conference Center. This role plays a critical part in supporting daily operations events and overall technology functionality across the organization.
Key Responsibilities:
- Set up monitor and break down A/V equipment and technology for IALR events; provide onsite support during events to address any technical routine assessments and preventative maintenance of A/V systems in conference spaces.
- Provide helpdesk support resolving technical issues and service requests as assigned.
- Support technology upgrades including the installation of hardware software and peripherals.
- Reimage and deploy computers and manage device replacements as needed.
- Assist with onboarding by setting up user accounts email phones and other access tools for new and existing staff.
- Deliver basic training to users on hardware software and conference technology.
- Help maintain support systems and ensure accuracy of user account information.
- Recommend and implement automation or process improvements when appropriate.
- Contribute to IT policy and project development efforts.
- Support cybersecurity efforts through patch management and security risk mitigation.
- Perform other related duties as assigned.
Work Location
We are looking for staff to work onsite in Danville VA.
The Ideal Candidate
Education & Experience:
Associates degree in computer related discipline or comparable related experience
Windows software experience preferred
Essential Physical Requirements:
Performs work of a physical nature that may require bending lifting pushing pulling reaching and repetitive motions of the hands fingers and wrists
Must be able to move freely between facilities
Must be able to operate and manipulate a keyboard
Must lift 30 lbs. on a regular basis; occasionally up to 50 lbs.
Salary & Benefits
IALR will offer a salary of $40000 $50000 plus applicable shift differential. IALR offers unique career opportunities in an innovative environment all to support the economic transformation of Southern Virginia. Eligible employees are afforded excellent medical dental and vision coverage with lowerthanexpected costs and participate in the Virginia Retirement System to save for their future.
How to Apply
Apply online at Interviews will begin as qualified applicants are identified.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
