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Why Work for Saddle Creek
Saddle Creek Logistics Services succeeds by promoting a diverse friendly and respectful teamwork environment. As a vital service provider we not only make a difference in our community but offer our associates opportunities to enhance their skills build meaningful careers and end each day with a sense of accomplishment. If youre looking for a familyoriented company that lives by its values and offers competitive pay and benefits join our team today.
Note that if you are viewing this posting on an external job board (such as Indeed LinkedIn ZipRecruiter etc. unless specifically stated in the posting the provided salaryestimatesmay not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background skills and compensation requirements.
Department: Information Services Technical Services
Location: Lakeland FL
Shift: MondayFriday 8 am5 pm after hours support approx. every 20 weeks)
Position Description
The Service Desk Associate Analyst provides support for information systems applications and technologies for Saddle Creek associates within the environment. The Service Desk Associate Analyst reports to the Associate Manager Service Desk and works with corporate Information Services (IS) to complete or assist tactical and operational initiatives as needed and works closely with leadership in achieving goals.
Responsibilities
Respond promptly to technical assistance requests via our ticketing system inperson interactions phone calls or electronic communications.
Provide technical support of all networked devices within a Microsoft environment as well as cloud services (PCs printers network/communications equipment Microsoft Office etc. both locally and remotely.
Serve as a Subject Matter Expert (SME) for Service Desk operations ensuring consistent performance and process improvement.
Support application upgrades and business golives at your location with the assistance of the SME teams.
Provide training to end users for both general use of PCs to proper use of our inhouse applications.
Identify and escalate situations requiring urgent attention
Facilitates purchasing of computer hardware and software.
Assist in maintaining detailed documentation of your local infrastructure; including the basic software/hardware.
Assist and train new hires and service desk personnel to foster a highperforming team.
Develop and document service desk processes to enhance efficiency and consistency.
Performs replacements/upgrades of equipment based on product lifecycle or business growth.
Coordinate and supervise outside service providers (vendors/contractors) as needed.
Allocate 1015 of time collaborating with the Corporate IS team on various initiatives.
Participate in operational/project meetings as needed.
Provide reliable offhours support and participate in a rotating oncall schedule.
Undertake additional duties and projects as assigned.
Qualifications
Education/Experience
Bachelors Degree in Information Systems or related discipline preferred
High School Diploma/GED Required
Minimum of 2 years of experience providing technical support to end users
Experience with systems change management processes
Working knowledge of process management and the project management life cycle
Industry certifications (CompTIA Microsoft HDI preferred
Experience in multisite support with onsite and remote support
Experience with ticketing systems; Service Now is a plus.
Knowledge Skills And Abilities
Exceptional customer focus and professionalism with a high degree of integrity and trust.
Strong critical thinking decisionmaking and troubleshooting skills with the ability to perform root cause problem analysis.
Demonstrated ability to work effectively in ambiguous situations and quickly adapt to new challenges.
Strong interpersonal written and verbal communication skills with the ability to convey technical concepts to end users.
Proven ability to collaborate in a team environment and contribute to a positive workplace culture.
Project management experience is preferred but not .
Physical ability to lift up to 25 lbs as needed.
#LIMC1
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Benefits packageincluding medical dental vision HSA and medical reimbursement
Annual bonus eligibility
401(k) match
Vacation and holiday pay
Employee assistance and identity theft protection
Career development and opportunity for internal promotions
Tuition reimbursement for further education
Company paid life insurance and short term disability
Saddle Creek is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race gender national origin ancestry age color religious creed marital status genetic information sexual orientation gender identity gender expression sex (including pregnancy breastfeeding and related medical conditions) mental or physical disability medical condition military and veteran status or any other status or condition protected by applicable federal state or local laws governmental regulations and executive orders. View the EEO poster the Pay Transparency Nondiscrimination Provisionhere. View the EVerify Postinghere.
Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity please send an email toand let us know your contact information and the nature of your request.
Required Experience:
IC
Full-Time