Service Manager
Service Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary: We are looking for aService Director/Manager to join our growing team! The right candidate has a strong background in service management and customer service. The daytoday duties of this role include maintaining strong relationships with customers crafting goals for the department and staying up to date on new product features.
- Competitive pay
- Medical dental and vision insurance
- Life insurance
- 401k
- PTO
- Employee discounts
- Career growth opportunities
- Assist customers in servicing repairing and explaining each service needed
- Understand customer; match requirements and concerns to various service options
- Explain service being performed and keep customer informed and updated throughout the service of their vehicle
- Stay up to date on new products features accessories and attending product training as required
- Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
- Hire and supervise all service department personnel as well as monitor their performance in servicing customers
- Craft goals and objectives for the department which include an annual operating budget and a marketing plan to promote new business
- Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
- A minimum of 3 years of experience as a service manager
- Strong focus on providing excellent customer service
- High school diploma or higher education
- Clean driving record & valid drivers license
- Driven personality eager to improve and able to work within and support internal teams
Required Experience:
Manager
Employment Type
Full-Time
