Technical Support Engineer
Technical Support Engineer
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Job Description
Fluke is seeking a Technical Support Engineer I to provide expert assistance for our industryleading electronic test and measurement tools. You will troubleshoot technical issues guide customers in product usage and collaborate with internal teams to enhance customer satisfaction. This role is ideal for a problemsolver with a passion for technology and handson expertise in electronics solar or electrical industries.
As a Technical Support Engineer I you will be responsible for providing postsales product support by phone and email to end customers with Fluke hardware and software products. You will provide support for a wide range of products associated software and technologies.
RESPONSIBILITIES
- Provide product technical support for endcustomers using Fluke test and measurement tools and software.
- Provide highquality timely responses to customer inquiries by email phone and support case ticketing system.
- Advocate for customers by collaborating with several teams including Engineering Sales Marketing Service Center and Operations.
- Assist Sales personnel and Fluke internal groups by answering product support questions.
- Develop and edit Knowledge Base content for enabling customer selfhelp.
QUALIFICATIONS/SKILLS AND KNOWLEDGE:
Education/Certifications
- A.A. degree in engineering or technology field or 2 years of equivalent experience.
Technical Experience
- 12 years of technical experience in a technical field troubleshooting and resolving technical issues related to hardware and software.
- Strong interpersonal skills for managing customer interactions and ensuring satisfaction.
Customer Support
- Demonstrated success in providing highquality support to customers including resolving escalated issues.
Tools and Systems
- Proficient with support ticketing systems (e.g. Microsoft Dynamics Salesforce).
- Proficient in the use of MS Office products
Communication Skills
- Strong written and verbal communication skills for documentation escalation reports and customer interactions.
- Ability to simplify complex technical concepts for nontechnical audiences.
Employment Type
Full-Time
