Engineering Manager - AI Agents
Engineering Manager - AI Agents
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Job Description
Job Description
The Agentic Tribe is revolutionizing the chatbot landscape with Gen3 a cuttingedge AI Agent system thats pushing the boundaries of conversational AI. Gen3 is not your typical chatbot; its a goaloriented dynamic and truly conversational system capable of reasoning planning and adapting to user needs in realtime. By leveraging a multiagent architecture and advanced language models Gen3 delivers personalized and engaging user experiences moving beyond scripted interactions to handle complex tasks and offscript inquiries with ease.
As the Engineering Manager of our Conversation Design Team youll lead and grow a team of talented engineers shaping the future of how our clients build and manage conversational experiences. Your team will be at the forefront of developing intuitive and powerful tools that empower our clients to leverage the full potential of Gen3. This includes crafting seamless experience with our dialogue builder actions management platform and implementing efficient email and ticket automation. By creating a userfriendly and featurerich platform your team will play a crucial role in driving adoption and maximizing the automation capabilities of Gen3 ultimately contributing to the success of our Tribes vision.
You will directly manage about 68 engineers from various skill sets (Frontend and Backend) and work closely with stakeholders across the department. The number of people and skill sets you interact with might be subject to change as we gear up the organization for future challenges.
What you will be doing:
Lead a crossfunctional team guiding them towards achieving their full potential
Foster a culture of continuous improvement and collaboration driving your teams to innovate and continuously discover and evaluate new technologies
Empower your team through coaching mentorship and skill development
Foster a culture of micro feedback mutual accountability shared ownership and a bottom up culture in close collaboration with the other Engineering Managers
Enable engineers to push for best practices inside their discipline aiming at greater productivity cleaner code and product quality
Collaborate with fellow Engineering Managers and Chapter Leads to keep our engineering group focused and effective
Facilitate communication between Engineers Product Managers and stakeholders within the RnD department and across the business fostering understanding and alignment
Accountability for for the delivery and product quality in you team
What you bring to the role:
Enthusiastic mentor with the ability to inspire teams fostering professional development and empowering teams to reach their full potential
Strong technical background and professional experience developing and maintaining complex architectures
Proven track record of successfully managing and motivating engineering teams driving them towards achieving ambitious goals
Experience scaling teams and leading engineering teams through change
Understanding the value of diverse perspectives and actively seeking input from others to achieve optimal outcomes acknowledging that your own viewpoint may not always be the best
You excel in facilitating discussions and communicating with various stakeholders ensuring clarity and alignment across teams and departments
Experience working in collaborative teamsleveraging practices like pair programming and code reviews to promote knowledge sharing and enhance team performance
Strong expertise in iterative development and balancing risks
Commitment to Quality and a deep understanding of how to achieve and maintain it within complex architectures and software designs
What we offer
Full ownership of the projects you work on.
What you will be doing will have a huge impact.
Team of passionate people who love what they do.
Exciting projects ability to implement your own ideas and improvements.
Opportunity to learn and grow.
...and everything you need to be effective and maintain worklife balance:
Flexible working hours.
Hybrid work environment (We encourage you to work one day per week from ourbeautiful Krakow office
Professional development funds.
Choice of your laptop and other equipment.
Premium Medical Insurance as well as Private Life Assurance.
KUP Tax discount.
Annual and LongTerm Bonuses.
#LIBP1
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific inoffice schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any preemployment testing or otherwise participate in the employee selection process please send an email to with your specific accommodation request.
Required Experience:
Manager
Employment Type
Full-Time
