Repayment Officer 2
Repayment Officer 2
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Job Description
Role: Repayment Officer 2
Salary: 27000 per annum
Pension: 28.971 Alongside your salary of 27000 Student Loans Company contributes 6977 towards you being a member of the Civil Service Defined Benefit Pension scheme
Location: Glasgow
Start Date: 23/06/2025
Is it time you unlocked your potential
Student Loans Company is a nonprofit making Governmentowned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989 we have enabled our customers to invest in their futures by delivering secure accurate and efficient assessment payment and repayment services.
SLC now have an exciting opportunity for a highly proficient and knowledgeable Repayment Officer Level 2 to join our team. This role is pivotal in managing repayment customers who have an overdue balance delivering exemplary customer service and providing crucial support to our wider repayments team.
As a Repayment Officer Level 2 you will be responsible for the recovery of overdue balances of student finance through effective communication and negotiation. Establishing affordable and sustainable repayment plans for customers whilst demonstrating empathy and understanding particularly towards vulnerable customers in line with company policies and legislative frameworks.
The successful candidate will also manage repayment customer queries across multiple communication channels while delivering outstanding levels of customer service. They will provide services across a range of SLC products and debt categories adhering to quality and productivity expectations. Their ability to work dynamically across various types of work and deliver exceptional service will be key to their success in this role.
SLC offer a Blend working model which will typically be 2 days in the office and 3 days from home.
What you bring:
- Proficiency in managing customer queries and delivering exemplary customer service.
- Ability to work dynamically across various tasks and deliver exceptional service.
- Strong communication and negotiation skills.
- Empathy and understanding towards vulnerable customers.
- Compliance with company policies and legislative frameworks
- Accuracy and attention to detail to achieve high standards of work in line with personal goals and those of the business
- Excellent problemsolving skills
- Understand and interpret a wide range of information to inform advice and decision making
- Computer literate with ability to work across multiple programmes (Office 365 CRM systems databases etc)
You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:
- 28 days annual leave plus 8 public holidays
- Option to buy/sell annual leave
- Flexitime and enhanced flexible working options available
- Option to join the Civil Service pension scheme
- Life insurance cover for 4 x annual salary
- Enhanced company sick pay and family leave including maternity paternity and adoption
- Contributory lifestyle benefit options including discounts at hundreds of retailers cycle to work scheme access to the Civil Service Sports and Leisure Club for discounted gym memberships and an optional dental insurance scheme
SLC are committed to ensuring our recruitment processes are inclusive for all candidates and will make reasonable adjustments for those who consider themselves to have a disability or longterm condition in line with the Equality Act 2010. Our application process provides candidates with the opportunity to request reasonable adjustments but if you would like to discuss this in more detail please email
Required Experience:
Unclear Seniority
Employment Type
Full-Time
