HCM Payroll Support Professional
HCM Payroll Support Professional
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Job Description
Join Our Team and Make a Difference in Higher Education!
At the System Administration office at the University of Colorado we are dedicated to building a workplace where everyone feels valued supported and empowered to thrive. Our office is committed to fostering a culture where employees find community a sense of belonging and the opportunity to contribute meaningfully to our mission and purpose.
By joining our team youll have a direct impact on shaping the future of higher education. In addition to the Office of the Board of Regents the University of Colorados system administration includes 19 units that provide essential services to CUs campuses in Aurora Boulder Colorado Springs and Denver as well as the Office of the President. While not a part of any one campus we are proud to serve in the centralized office for the University system. Together we ensure CU continues to deliver outstanding education groundbreaking research and valuable service to our communities.
We believe in creating an environment where the unique experiences and perspectives of everyone are embraced enriching the work we do and the strategic outcomes we pursue. If youre passionate about making a difference contributing to a dynamic team and supporting a mission that matters we encourage you to apply and be part of our journey. Learn more about CU System Administration.
Position Summary:
Employee Services provides the CU community with excellent services from recruitment to retirement. This office provides technical expertise while administering benefits professional development payroll individual tax management and strategic HR programs. The functional areas of Employee Services include Payroll Technologies Benefits Retirement Financial Education Learning and Development International Tax and Human Resources.
The position of the HCM Payroll Support Professional will serve as a functional advisor and ambassador for Employee Services while providing service support and counseling to university faculty staff students retirees and their dependents through payroll programs policies and procedures and to department users entering transactions into the Human Capital Management (HCM) system. This position serves as part of a Payroll crossfunctional team consisting of HCM/Payroll Support Payroll Coordinators and Payroll Processors. The teams work together sharing information with identified campus staff students and system users rotating as determined by team and leadership. The person in this position will contact and answer calls from customers (employees) and CU department users via telephone email or by responding to and addressing tickets submitted to the ticketing management system used to track HCM/Payroll issues. Professional customer service and proficient oral and written communication is required of this position. HCM/Payroll Support Professionals must work with a sense of urgency responding to all tickets and escalations within the designated Service Level Agreements (SLA) established by Employee Services leadership.
The HCM Payroll Support Professional role will assess incoming issues or concerns and determine the best way to resolve them. This person must determine the customers knowledge base to educate them on appropriate procedures to ensure timely and accurate payroll payments and may guide users to the appropriate resource materials and training guides. They will raise issues to other members of their payroll team as appropriate. This person will be responsible for recording contact information and resolutions into the ticketing management system.
The HCM Payroll Support Professional role reports to the HCM & Payroll Support Team Supervisor and is exempt from the State of Colorado Classified Staff system.
Where You Will Work:
This role is eligible to work remotely within the United States but preference will be given to applicants who live in Colorado or are willing to move to Colorado.
Equal Opportunity Statement:
CU is an Equal Opportunity Employer and complies with all applicable federal state and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity and we encourage individuals from all backgrounds to apply including protected veterans and individuals with disabilities.
Duties & Responsibilities:
Duties and responsibilities of the position include but are not limited to:
- Receive inbound calls for level 1 and 2 questions and issues which include but are not limited to the CU policies and procedures portal access HCM system including questions with position data job data personal data and time collection.
- Provide answers to questions and issues related to pay multistate tax compliance and issues overpayments and offcycle payments Time and Attendance Absence Management and CUs Applicant Tracking and Recruiting system.
- Research and update incorrect or missing data in employees job or personal data.
- Respond to level 1 and 2 issues sent to the HCM Community email inbox within established SLA.
- Collaborate with other members of the Payroll crossfunctional team regarding escalated issues.
- Provide timely feedback to the organization regarding service failures or customer concerns.
- Build sustainable relationships with team and campus staff through trust and open and interactive communication.
- Track all escalations via the ticketing management system.
- Adhere to established metrics with regards to ticket closure.
- Ensure the professional delivery of HCM and payroll actions in compliance with Employee Services technical guidelines administrative policies and procedures.
- Prepare and/or review written stepbystep guides on duties to guarantee knowledge transfer opportunities for other members of the Payroll crossfunctional team.
What We Offer:
Salary: The anticipated hiring range has been established at $54300 $57000.
CU System Administration takes into consideration a combination of the selected candidates education training and experience as it relates to the position as well as the positions scope and complexity internal pay equity and external market value when determining a salary level for potential new employees.
Benefits: With our unparalleled range of benefits including topnotch healthcare comprehensive wellness programs enriching professional development and a dynamic worklife balance we ensure your holistic growth and happiness.
- Nocost or lowcost medical & dental plan options some inclusive of IVF assistance.
- Disability Life Vision Insurance options.
- Multiple retirement planning options including a mandatory 401(a) plan where CU contributes 10 of your gross pay a 401k or 403b plan and a 457 deferred compensation plan.
- Pretax savings plans such as Health care and Dependent care flexible spending accounts.
- Embrace a healthy worklife balance with ample sick and vacation leave along with at least 12 paid holidays. This includes a dedicated week off for winter break.
- 6 weeks of parental leave to adjust to the joys of parenthood.
- A tuition benefit program for you and/or your dependents.
- Free RTD EcoPass and Free Onsite Parking at our 1800 Grant Street Office.
- Many additional perks & programs with the CU Advantage.
Additional taxable fringe benefits may be available.
For more information on benefits programs please review our Comprehensive Benefits Guide.
Qualifications:
Minimum Qualifications:
Please ensure your resume includes any and all relevant experience to be accurately assessed against these qualifications. You must meet all minimum requirements listed at the time of application to be considered for this role.
- Bachelors degree from an accredited institution of higher education or equivalent professional experience (education requirement may be substituted by professional experience including four years experience in a fastpaced Customer Service environment).
- At least one 1 year of experience working in a customer support environment or supporting payroll activities which should include using a Human Resources Information System (HRIS) or other similar systems or tracking systems.
Preferred Qualifications:
- Two 2 years of experience as stated above
- One 1 year experience working as a Customer Service Representative.
- Prior work experience in Higher Education environments.
- Experience with PeopleSoft HCM system.
- Fundamental payroll experience including the ability to explain how social security Medicare federal and state taxes are taken on a paycheck.
Knowledge Skills and Abilities:
- Knowledge of payroll systems and processes.
- Knowledge of HCM system.
- Exceptional written and oral communication skills.
- Ability to work independently and handle multiple concurrent tasks and responsibilities and to deal with changing priorities while maintaining personal effectiveness.
- High level of commitment to customer service.
- Ability to use Microsoft Office programs.
- Ability to establish and maintain good working relationships with coworkers supervisors other University personnel and the public.
How to Apply:
For full consideration please attach the following as separate documents to your application:
- A cover letter identifying the job specific minimum qualifications you possess
- A resume including any and all relevant experience to be accurately assessed against the qualifications listed in the posting.
Please ensure you check the Job Specific Attachments box next to each document on the Required Documents page of the application for the appropriate documents to be attached.
Per the Colorado Job Application Fairness Act you are not required to provide your date of birth dates of school attendance or dates of graduation on your resume or cover letter. If an application requires additional materials such as a transcript or certification you may redact identifying information relating to your date or birth dates of school attendance or dates of graduation.
When to Apply:
For full consideration completed applications must be submitted by Friday May 9 2025. Reference checking is a standard step in our hiring process. You may be asked to provide contact information including email addresses for up to five references as part of the search process for this position. *Please note: All application materials must be submitted through CU Careers; emailed materials will not be considered.*
Sponsorship Statement:
We are unable to sponsor applicants for work visas for this position.
Background Check Statement:
The University of Colorado is committed to providing a safe and productive learning and living community. To achieve that goal we conduct background investigations for all final applicants being considered for employment. Background investigations include a criminal history record check and when appropriate a financial history motor vehicle history and/or fingerprinting background check. The Immigration Reform and Control Act requires that a verification of employment eligibility be documented for all new employees by the end of the third day of work. The University of Colorado is committed to diversity and equality in education and employment.
ADA Statement:
We are committed to an inclusive and barrierfree search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
