Front Desk Associate

About Roberts Resorts & Communities:

This company operates nationally and is growing by the day. At Roberts Resorts & Communities were on a mission to build community and fulfill dreams. Through our core values of resourcefulness integrity passion and epic customer service were dedicated to making a difference in the lives of 30000 families. If youre passionate about creating meaningful impact thrive in a culture of integrity and are committed to delivering exceptional service we invite you to join us in turning visions into reality and shaping a brighter future together.

Position Summary:

The Front Desk Associate serves as the initial point of contact for guests and visitors delivering outstanding customer service and support. Responsibilities include managing checkin and checkout procedures handling reservations addressing inquiries and maintaining smooth front desk operations.

Performance Objectives:

• Establish positive relationships with guests residents prospective residents and vendors through courteous and professional interactions
• Efficiently manage incoming calls handling reservations and addressing customer inquiries promptly and accurately
• Provide assistance and respond to queries via online chat to enhance customer experience
• Report resort comments suggestions and complaints to the General Manager for timely resolution
• Conduct seamless checkin and checkout processes managing reservations and accommodating walkin guests effectively
• Collect rent deposits and payments for various services using Rent Manager and Camp spot platforms
• Initiate collection calls for site rental payments as instructed ensuring timely payments
• Utilize email communication to correspond with residents and potential guests as required
• Maintain organized resort files reports and records ensuring accuracy and completeness
• Upload resident files and communications to Rent Manager for documentation and tracking purposes
• Prepare and distribute resort communications such as newsletters rule reminders and violation notices
• Monitor office supplies inventory and place orders as necessary to ensure availability
• Manage mail and packages sorting and distributing them to designated mailboxes
• Secure documents for leases and maintain confidentiality of sensitive information
• Input meter readings accurately to track usage and manage utility billing processes
• Coordinate with maintenance personnel to address guest concerns and resolve any potential issues promptly
• Performs other related duties as assigned

Key Competencies:

1. Customer Service Skills: Proficient in providing outstanding service to guests and residents ensuring their needs are met with excellence.
2. Communication: Demonstrates effective verbal and written communication skills to interact professionally with guests residents and team members.
3. Multitasking: Capable of efficiently managing multiple tasks such as checkins reservations and guest inquiries simultaneously.
4. Attention to Detail: Possesses keen attention to detail to ensure accuracy in handling payments reservations and administrative tasks.
5. Adaptability: Adapts to various situations and addresses guest needs promptly and professionally.
6. ProblemSolving: Exhibits strong problemsolving abilities to resolve guest complaints or issues effectively and find suitable solutions.
7. Organization: Maintains orderly records manages office supplies and handles administrative tasks effectively.
8. Computer Proficiency: Proficient in using property management software and Microsoft Office applications.
9. Positive Attitude: Maintains a positive attitude and enthusiasm for delivering outstanding service contributing to a welcoming and hospitable environment at the front desk.

Education & Experience:

• High school diploma or equivalent required
• Prior experience in customer service front desk operations or hospitality industry is preferred but not required.
• Proficiency in using computer systems including property management software and Microsoft Office suite is desirable.
• Strong communication and interpersonal skills are essential along with the ability to multitask and work in a fastpaced environment.

Physical Requirements:

• Constantly sit talk or hear; Frequently use hands.
• Manual dexterity for handling paperwork and using office equipment.
• Clear vision and hearing for reviewing documents and communicating effectively.
• Capability to lift up to 10 pounds.

Benefits:

• Medical Dental and Vision Insurance
• Employer Paid Life Insurance
• Voluntary STD LTD Accidental and Critical Illness
• PTO and 11 Paid Holidays
• 401k & 401k Matching
• Working in an inclusive community
• Complimentary stay at our resorts

Commitment to Diversity:

Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race color religion sex sexual orientation gender identity national origin age disability or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated voices are heard and excellence thrives.

If this position caught your eye send us your resume! For best consideration include the job title and source where you found this position in the subject line of your email to