IT Service Delivery Consultant Site Manager
IT Service Delivery Consultant Site Manager
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$ 57850 - 104575
1 Vacancy
Job Description
The selected candidate will be responsible for ensuring the internal processes related to Information Technology (IT) Service Management and Delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability. Additional job duties and responsibilities include:
Leverage processes utilizing ITIL best practices to ensure the IT organization designs deploys and sustains high quality highly available solutions that align with business and IT strategic objectives.
Provide Incident Problem Change and Availability Management.
Ensure that IT has the appropriate level of process definition rigor and reporting to deliver the highest level of availability quality value flexibility and visibility to the organization.
SITE MANAGER RESPONSIBILITIES:
- Serve as Site Manager for Resource Managers to headup supervise and represent the team onsite.
- Responsible for ensuring that all program goals and objectives are accomplished within the prescribed timeframe budgetary parameters and to the customers satisfaction.
- Provide Subject Matter Expertise and technical leadership for onsite staff. Act as chief point of contact for team members and frontline escalation point regarding workplace issues.
- Responsible for reporting events informing Leidos leadership of incidents and advising on potential courses of action.
- Provide performance feedback and coaching to direct reports.
- Manage administrative duties for team to include team scheduling time off requests coordinating training special initiatives professional development etc. ensuring compliance with Leidos policies.
- Responsible for incident escalation on behalf of direct reports; pursue and attain issue resolution; coordinate with Resource Managers for interdepartmental requirements; and tracking training certification and education for Leidos personnel.
- Modeling the 6 Key Leidos Leadership Excellence Behaviors.
Basic Qualifications:
High School Diploma and a minimum of 6 years of relevant experience
Active DoD Secret Clearance
ITIL certification required
IAT II certification required
Experience with Hardware (HW) or Software (SW) asset management.
Preferred Qualifications:
- Previous people leadership experience.
NGEN
Original Posting:
April 24 2025For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $57850.00 $104575.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
Manager
Employment Type
Full-Time
