About MSF USA Doctors Without Borders

Role Overview

The Volunteer Engagement Coordinator plays a vital role in overseeing MSFUSAs volunteer engagement strategy. This position is dedicated to providing an outstanding experience for officebased volunteers and includes the responsibilities of recruiting onboarding and coordinating office volunteers. Reporting to the DEI Manager of Strategy and Engagement this role ensures that volunteer initiatives align with MSFUSAs commitment to diversity equity and inclusion.

Department Accountabilities

Organizational Culture & Create a Safe Space

Set and drive transparent goals targets and ADEI&B initiatives that yield the most significant scalable quantifiable and sustained impact for a more humancentered engaged and productive workplace. Build a culture that fosters trust collaboration high performance respect and belonging among diverse teams and people.

Performance Management & Talent Development

Develop and implement policies and processes that provide an integrated structured approach to individual development planning performance goal setting performance feedback and formal appraisal to meet business needs and support individuals in realizing their potential. The review is done once a year after which decisions are made on whether the employees pay should be changed or increased.

Employee Engagement

Create a workplace culture that is engaging and motivating for employees. This involves creating opportunities for employees to connect with each other providing professional development opportunities and creating a positive work environment.

Compliance and HR Operations

To achieve specified operational performance standards execute and manage P&C operations using predetermined protocols and procedures.

Compensation & Benefits Review

Designed and administered compensation and benefits packages for staff including setting salaries providing health insurance and other benefits and managing payroll.

Talent Acquisitions

Fill permanent or temporary positions within an organization by attracting shortlisting selecting hiring appointing and integrating the bestqualified candidates in a timely and costeffective manner.

Payroll Administration

Carry out the payroll administration processes required to ensure employees are paid correctly at the right time.

ROLES SPECIFIC OUTCOMES

• Volunteer Recruitment & Placement: A streamlined and inclusive process for sourcing onboarding and matching volunteers to organizational needs with clear communication and timely placement.
• Data and Reporting: Accurate tracking of volunteer hours participation and engagement trends contributing to internal reporting and program evaluation.
• CrossDepartment Coordination: Smooth and consistent collaboration with departments requesting volunteer support ensuring that project timelines and deliverables are met.
• Volunteer Experience: A positive affirming and missionaligned experience for volunteers that reflects MSFUSAs core values of equity trust and impact.

These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job. Incumbents are required to perform other functions as assigned.

COMPLEXITY AND PROBLEMSOLVING SKILLS

• Balancing Competing Priorities: Ability to manage multiple volunteer placements publication timelines and platform tasks simultaneously in a parttime schedule.
• Relationship Management: Navigating interpersonal dynamics across teams and with volunteers addressing concerns with discretion clarity and empathy.
• DetailOriented : Ensuring editorial accuracy in communications data integrity in tracking systems and alignment with branding and inclusion standards.
• Process Improvement: Identifying opportunities to streamline workflows enhance volunteer satisfaction and adapt to changing departmental needs with limited resources.
• Technology Savvy: Comfortable troubleshooting learning platform issues managing data and using digital tools to communicate and coordinate efficiently.

BEHAVIORAL COMPETENCIES
THOUGHT: How MSF USA staff understand the organization manage complexity and contribute by creating new and different.

People Focus
Build strong relationships and deliver solutions geared to aiding others. Solicit feedback and data; convey a clear understanding of the level of service the team provides; act when standards are not met by the team; align processes with organizational needs.

Manages Complexity
Makes sense of complex high quantity and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Global Perspective
Takes a broad view when approaching issues using a global lens. Shows global thinking at work; adjusts organizational practices to meet different regions or countries unique needs. Use a broad perspective when addressing issues and challenges.

Cultivate Innovation
Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others creative ideas and solutions and provides helpful input to enhance them.

Strategic Mindset
Sees ahead to future possibilities and translates them into breakthrough strategies.

RESULTS: MSF USA staff achieve results by cultivating a forwardthinking environment that produces solutions for changing stakeholder needs.

Drives Results
Consistently achieves results even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

Ensures Accountability
Holds self and others accountable to meet commitments.

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.

Collaborates
Build partnerships and collaborate with others to meet shared objectives. Readily involve others to accomplish goals; stay in touch and share information; discourage us versus them thinking; and show appreciation for others ideas and input.

Communicates Effectively
Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information concisely and professionally when speaking or writing.

Values Differences
Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms expectations and communication methods.

Builds Effective Teams
Build strong identity teams applying diverse skills and perspectives to achieve common goals.

Manage Conflicts
Handles conflict situations effectively with a minimum of noise.

Build Networks
Effectively builds formal and informal relationship networks inside and outside the organization.

Drives Vision and Purpose
Paints a compelling picture of the vision and strategy that motivates others to action.

SELF: MSF USA staff demonstrate selfawareness by having an open mindset and continuously seeking opportunities to learn grow and improve.

Instills Trust
Gains the confidence and trust of others through honesty integrity and authenticity. Models honesty and authenticity and encourage others to be upfront with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others positions.

Manages Ambiguity
Operate effectively even when things are uncertain or the way forward is unclear. Respond effectively to unclear situations seek to resolve ambiguity and make progress. Seek guidance on how to adapt to changes and respond with appropriate composure and effectiveness.

Situational Adaptability
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considering the needs of clients constituents and the organization shifts priorities appropriately.

Being Resilient
Rebounds from setbacks and adversity when facing difficult situations.

TECHNICAL COMPETENCIES

Plans and Aligns
Planning and prioritizing work to meet commitments aligned with MSFUSA goals.

Financial Acumen
Interprets and applies to understanding key financial indicators to make better business decisions.

Tech Savvy
Anticipating and adopting innovations in organizational digital and technology applications.

Data Collection and Analysis
The ability and skill to determine and analyze trends from data collected to assist in compiling reports that will help in decisionmaking.

Project Management Skills
The ability to plan and manage small project assignments within desired cost time and quality parameters.

Presentation and Written Communication Skills
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considering the needs of clients constituents and the organization shifts priorities appropriately.

Organizational Insight
Applying knowledge of MSFUSA and industry to advance the organizations goals.

SUPERVISORY RESPONSIBILITY

No direct supervisory responsibilities

DESIRED QUALIFICATIONS & EXPERIENCE

• Bachelors degree or equivalent experience required
• Possess experience in coordinating volunteer internship or community engagement programs ideally within a nonprofit or missionfocused environment
• Strong interpersonal and communication skills; ability to build relationships across levels and identities
• Highly organized and detailoriented with the ability to manage multiple tasks independently
• Proficiency with digital tools and platforms for learning scheduling and communication

TRAVEL REQUIREMENTS

None.

Employment Statu

Parttime 20 hours per week

COMPENSATION

$36.95 to $55.51 per hour; In alignment with MSF USAs compensation framework new hires are generally offered between the minimum and midpoint of the range based on relevant experience skills and internal equity.

Equal Opportunity and Accommodations Statement:
MSFUSA is dedicated to creating a diverse impartial and inclusive workforce. We are an equal opportunity employer and do not discriminate based on gender identity or expression sexual orientation race religion age national origin disability marital status pregnancy status veteran status genetic information or any other differences as per applicable laws.

We also provide reasonable accommodations for individuals with disabilities or religious beliefs and practices. If you require accommodations during the application process please contact us at .

We strongly encourage individuals from underrepresented communities in the Humanitarian Aid sector to apply.