Senior Financial Counselor
Senior Financial Counselor
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
The Senior Financial Counselor functions as a group leader by following up on routing and special patient cases. In addition to the functions of the Financial Resource Advisor the Senior FRA assists the Supervisor with daytoday operational aspects of the department and completes assigned projects.
Essential Functions
Takes a lead role and acts as a mentor resource and consultant regarding account issues.
Participates in special projects as requested and provides feedback to leadership in the development implementation and review of policies/procedures/guidelines and department processes.
Assists in the orientation and training of new employees.
Conducts inperson interviews and consults with patients and their families to resolve financial barriers including but not limited to postponement of elective services. This may also include travel to multiple locations or home visits.
Acts as the liaison between the patient and intake registration or clinical staff as well as outside organizations on matters related to assisting the patient with securing a funding source including but not limited to Medicaid Medicare auto workers compensation COBRA crime victims compensation access to insurance exchange liability coverage and grants.
Participates in continuing education in order to stay current on relevant patient funding sources and other industry trends.
Responds to patient inquiries and provides onsite consultation and support as a liaison for billing collections and denials management questions as needed. This may include collecting patient deposits or setting up payment arrangements and acting as the liaison between the price estimator and the patient.
Evaluates and is the decision maker for charity care including Propensity to Pay completion of Financial Assistance applications and other related materials forms or documentation.
Qualifications
Required
High School Diploma or equivalent
5 years of relevant experience health care revenue cycle or equivalent health care billing customer service medical billing/third party payers patient registration collections medical terminology insurance verification transplant financial counselling
Preferred
- Associates Degree in Customer Service Health Services Health Care Administration Information Technology Business or Accounting
- CRTApplication Counselor (CAC) CMC Centers for Medicare & Medicaid Services 60 Days
About Corewell Health
As a team member at Corewell Health you will play an essential role in delivering personalized health care to our patients members and our communities. We are committed to cultivating and investing in YOU. Our topnotch teams are comprised of collaborators leaders and innovators that continue to build on one shared mission statement to improve health instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health cares for you
Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.
Ondemand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!
Optional identity theft protection home and auto insurance pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE Corewell Health Place 100 Corewell Drive NW Grand RapidsDepartment Name
Admitting Remote RegistrationEmployment Type
Full timeShift
Day (United States of America)Weekly Scheduled Hours
40Hours of Work
8 a.m. to 4:30 p.m.Days Worked
Monday to FridayWeekend Frequency
N/ACURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for NonCorewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drugfree workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an onsite or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.
An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
Required Experience:
Senior IC
Employment Type
Full-Time
