Customer Service Agent
Customer Service Agent
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Job Description
Join Ecolabs call center in
Whats in it For You:
- Enjoy nontraditional work hours that fit the schedule you need
- Be recognized for meeting goals and secure opportunities for advancement
- Sharpen your professional business acumen
- Work for a stable growing global Fortune 500 company
- Comprehensive benefits package starting day 1 of employment.
What You Will Do:
- Process 60100 inbound calls per day
- Manage outbound calls depending upon volume
- Must possess solid problem solving & interpersonal skills
- Handle all calls in a prompt and courteous manner
- Maintain working knowledge of products accounts Ecolab representatives tools and dispensing systems
- Complete a call on screen accurately while speaking with the customer
- Process orders literature requests and applies information to our customers
- Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues
Candidate must reside in: CITIES/AREA
Work week and shift: DETAILS (including weekend rotation if applicable)
Compensation package offered: DETAILS
Minimum Qualifications:
- High school qualifications or equivalent
- Proficient with Microsoft Office Suite software (Excel Word Access and Outlook
- Experience using Customer Service software
- No immigration sponsorship available for this position
Preferred Qualifications:
- Bachelors degree completed or in process
- Ability to accurately type a minimum of 25 words per minimum
- Ability to interact professionally with others and work independently in a fastpaced environment
- Prior experience utilizing a multiline telephone system
- Strong problem solving and interpersonal skills
- Excellent verbal and written communication skills
- Highly dependable team player
- Ability to prioritize workload and complete responsibilities on time
- Fluent in
- SAP knowledge
Required Experience:
Unclear Seniority
Employment Type
Full-Time
