Concierge - Waldorf Astoria Beverly Hills

EOE/AA/Disabled/Veterans

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality Were passionate about delivering exceptional guest experiences.
• Integrity We do the right thing all the time.
• Leadership Were leaders in our industry and in our communities.
• Teamwork Were team players in everything we do.
• Ownership Were the owners of our actions and decisions.
• Now We operate with a sense of urgency and discipline.

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to have an awardwinning workplace culture ranking #1 Worlds Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental Health Resources
• BestinClass Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportiveparental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) purchase Hilton shares at 15 discount
• Debtfree education:Access to a wide variety of educational credentials (ex. college degrees high school completion Englishlanguage learning digital literacy professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

Pay Range: The pay rate for this position is $26.54 per hour. After successful completion of 9 months of employment the pay rate will increase to 90 per the collective bargaining agreement.

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As a Concierge you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be performing the following tasks to the highest standards:

• Provide information recommendations and booking services for a variety of guest inquiries including but not limited to directions hours of outlet operation hotel services transportation and travel arrangements tour and event tickets restaurant reservations and medical care
• Process and deliver messages for guests
• Retrieve mail small packages and facsimiles for guests as requested
• Arrange and confirm recreational business and dining activities both inside and outside the hotel for guests
• Respond to special requests for services including but not limited to dentists doctors child care florists etc.
• Respond to guest inquiries and requests and resolve issues in a timely friendly and efficient manner
• Register VIP guests as needed
• Promote Company marketing programs and distribute printed materials as needed