Customer Service Agent
Customer Service Agent
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Job Description
Job Details
Description
A customer service agent is responsible for assisting customers with questions and resolving problems while upholding the Companys brand standards including communication and conduct. An agent will accept inbound contact and make outbound contact for the customers needs using their knowledge of products policies and resolution skills. An agent not only addresses their needs but listens and builds relationships with customers for the best service possible and customer retention. Fulltime hours. The position is remote (work from home).
Fully Remote States: GA PA (excluding Philadelphia) TX UT
What Youll Do
- Answer customer questions and assist them with order placement and site navigation through phone chat and email
- Assist customers with making purchasing decisions
- Resolve any customer issues in a timely upbeat and friendly manner
- Manually place new orders
- Field customer questions concerns & problems
- Maintain a thorough working knowledge of the companys products and relay this information to customers
- Develop rapport with customers
What Youll Need
- High School Diploma or equivalent
- One to two years of customer service experience preferred
- Strong interpersonal skills
- Professional phone etiquette
- Proficient use of computer and software applications (Microsoft Office Google Docs Email)
- Exceptional grammar and punctuation
- Creative problem solving
- Knowledge of customer service principles and best practices. Ability to multitask. Ability to work in a team as well as independently
- Ability to telecommute:
- Quiet and distractionfree workspace
- Highly consistent internet connection to support VPN and VOIP. Lulus provides a stipend to pay for internet connectivity but you must have adequate infrastructure
- Work collaboratively within a supportive team environment
Required Experience:
Unclear Seniority
Employment Type
Full-Time
