Segmentation Analyst SMGS Ops - Sales Planning Policy
Segmentation Analyst SMGS Ops - Sales Planning Policy
Posted on :
27-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
We are looking for a customerobsessed Segmentation Analyst to join a dynamic team that is responsible for the timely and effective resolution of customer issues and questions related to sales planning cycles and revenue routing corrections. In this role the Segmentation Analyst will triage and resolve inbound customer tickets and execute on monthly operational processes to support key data hygiene initiatives. The role demands the Segmentation Analyst exhibit customer obsession by truly understanding what customers are trying to accomplish bias for action in order to answer and complete customer tickets in a timely manner and earn trust by not just effectively completing requests in tickets but also in upholding processes and policy related to actioning tickets.
A Segmentation Analyst engages with a wide range of roles and levels within the SMGS organization including Field Sales Operations (FSOs) Territory Managers (TMs) Account Managers (AMs) as well as SMGS Ops resources in the Revenue Atlas (MDM) CRM and Planning Tools teams. A successful candidate will demonstrate effective communication skills to ensure they understand the request can question to clarify and smoothly hand off an issue to another team if required. They will be responsible for upholding sales planning policy which means they must insist on the highest standards for submissions (i.e. gathering all relevant information and approvals).
The Segmentation Analyst may also engage in projectbased work to support initiatives specific to SegOps and the broader S&P team. These could include process improvements and documentation for SegOps Standard Operating Procedures (SOPs) or developing metrics and analytics for SegOps processes as well as supporting the planning and of key planning phases or activities.
Key job responsibilities
Complete customer tickets on time and accurately
Execute monthly data hygiene activities as assigned on time and accurately
Own projectbased work relating to operational excellence and/or the overall planning process
Provide operational support to S&P program policy and enablement teams
Effectively engage with other support resources across SMGS Ops and within stakeholder Business Units (BUs) on the timely of customer inquiries
About the team
AWSs Sales Marketing and Global Operations Segmentation and Planning (SMGS Ops S&P) team provides the technology tools and processes to support the rapidly growing worldwide AWS Sales organization. Our purpose is to drive the successful of the AWS sales planning motions including Annual Planning and Current Year planning. We partner with SMGS Ops teams including Planning Tools Revenue CRM and GSC to enable our customers to execute planning activities. Our teams include program management policy internal customer support communications & training and business operations.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
About Sales Marketing and Global Services (SMGS)
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector.
5 years of Microsoft Excel experience
Bachelors degree in Business Administration Finance Economics Computer Science Engineering or related field
Experience with sales CRM tools such as Salesforce or similar software
Experience defining refining and implementing sales processes procedures and policies or equivalent
5 years of finance business management and sales operations experience
Experience working within a highgrowth technology company
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79300/year in our lowest geographic market up to $169500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
A Segmentation Analyst engages with a wide range of roles and levels within the SMGS organization including Field Sales Operations (FSOs) Territory Managers (TMs) Account Managers (AMs) as well as SMGS Ops resources in the Revenue Atlas (MDM) CRM and Planning Tools teams. A successful candidate will demonstrate effective communication skills to ensure they understand the request can question to clarify and smoothly hand off an issue to another team if required. They will be responsible for upholding sales planning policy which means they must insist on the highest standards for submissions (i.e. gathering all relevant information and approvals).
The Segmentation Analyst may also engage in projectbased work to support initiatives specific to SegOps and the broader S&P team. These could include process improvements and documentation for SegOps Standard Operating Procedures (SOPs) or developing metrics and analytics for SegOps processes as well as supporting the planning and of key planning phases or activities.
Key job responsibilities
Complete customer tickets on time and accurately
Execute monthly data hygiene activities as assigned on time and accurately
Own projectbased work relating to operational excellence and/or the overall planning process
Provide operational support to S&P program policy and enablement teams
Effectively engage with other support resources across SMGS Ops and within stakeholder Business Units (BUs) on the timely of customer inquiries
About the team
AWSs Sales Marketing and Global Operations Segmentation and Planning (SMGS Ops S&P) team provides the technology tools and processes to support the rapidly growing worldwide AWS Sales organization. Our purpose is to drive the successful of the AWS sales planning motions including Annual Planning and Current Year planning. We partner with SMGS Ops teams including Planning Tools Revenue CRM and GSC to enable our customers to execute planning activities. Our teams include program management policy internal customer support communications & training and business operations.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
About Sales Marketing and Global Services (SMGS)
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector.
5 years of Microsoft Excel experience
Bachelors degree in Business Administration Finance Economics Computer Science Engineering or related field
Experience with sales CRM tools such as Salesforce or similar software
Experience defining refining and implementing sales processes procedures and policies or equivalent
5 years of finance business management and sales operations experience
Experience working within a highgrowth technology company
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79300/year in our lowest geographic market up to $169500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
