Technical Writer
Technical Writer
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Job Description
As a Technical Writer at JPMorgan Chase within the Platform you are the heart of this venture focused on getting smart ideas into the hands of our customers. You have a curious mindset thrive in collaborative squads and are passionate about new technology. By your nature you are also solutionoriented commercially savvy and have a head for fintech.
While were looking for professional skills culture is just as important to us. We understand that everyones unique and that diversity of thought experience and background is what makes a good team great. By bringing people with different points of view together we can represent everyone and truly reflect the communities we serve. This way theres scope for you to make a huge difference on us as a company and on our clients and business partners around the world.
Job responsibilities
- Design and develop comprehensive product documentation including conceptual overviews stepbystep guides API reference materials and interactive tutorials for developer audiences.
- Collaborate crossfunctionally with Product Managers and Engineering teams to extract technical knowledge and build deep expertise in our financial services product ecosystem.
- Translate complex technical information into simple accurate engaging content that adapts to various audiences.
- Define and evolve documentation standards style guides and quality control processes that ensure consistency across our externalfacing technical content.
- Evaluate implement and optimise documentation toolchains that streamline content creation testing and publishing workflows.
- Champion usercentered documentation by systematically gathering analysing and implementing customer feedback to continuously improve content effectiveness.
- Develop content in alternative media forms for maximum usability with consistent tone of voice across all documentation.
- Drive innovation in technical content strategy by researching and implementing emerging documentation approaches formats and delivery methods.
Required qualifications capabilities and skills
- B2B Technical Writer with experience creating technical documentation for developerfocused products with emphasis on API documentation.
- Proficiency with modern documentation technologies and tools including Markdown OpenAPI/Swagger static site generators docsascode content authoring and gitbased version control.
- Ability to quickly understand complex technical concepts and translate them into clear precise documentation with attention to accuracy consistency and readability.
- Proven ability to collaborate effectively with engineering and product teams to gather technical information define content structures and create visuals.
- Strong customer advocacy mindset with the ability to anticipate developer needs identify content gaps and champion documentation improvements that directly address user pain points.
- Selfdirected work ethic with demonstrated ability to take initiative ask insightful questions and drive projects forward even when requirements or technical details are initially unclear.
- Adaptability and resilience in fastmoving environments with the ability to manage multiple documentation priorities while maintaining highquality standards.
Preferred qualifications capabilities and skills
- Previous experience documenting APIs products or services in the Financial Services or Fintech sector.
- Experience in both startup environments and established organisations.
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Employment Type
Full-Time
