IT Support Specialist

We are seeking a candidate to join us at IST Managements corporate headquarters as an IT Support Specialist (Level I II or III) on our IT Services team.

We will first review eligible candidates via oneway online video web interview in order to limit the number of individuals we bring into our office space.

Job Summary

The IT Support Specialist I is essential to our operations focusing on swiftly resolving support issues and delivering highquality support to both employees and external clients. This role requires adept troubleshooting and effective problemsolving for a variety of technologyrelated issues including hardware software and network concerns. The successful candidate will possess a deep understanding of tech systems the ability to communicate effectively with diverse users and a commitment to maintaining operational excellence and user satisfaction.

Benefits Include

Medical Dental Vision 401K LTD/STD Identity Theft Parental Leave Pet 7 Paid Holidays Paid Time Off and Bonus Incentives

Hours

Monday Friday 8AM 5PM occasional overtime partial/hybrid work from home schedule and afterhours oncall rotation (as needed) to ensure critical support coverage outside of standard business hours.

Compensation

Direct hire with a compensation range of $46000 $58000 per year dependent upon experience and performance during the interview process

Location

1341 Moreland Ave

Atlanta GA

30316

Onsite parking is free and secured. EV chargers are available onsite. Enjoy access to employeeonly selfserve caf.

About Us

IST Management is a business process outsourcing company. Founded in 1997 we have over 1800 employees with operations in over 38 cities across the U.S. We provide a wide range of Facilities Management and Legal Services solutions. IST Management Services was selected as one of the fastestgrowing companies in the U.S. as a winner of the Nations Best & Brightest Companies to Work for as well as the HR Professional Excellence Award from the Society for Human Resource Management. Were a proud partner of the Military Spouse Employment Partnership through our nations Department of Defense and have committed to Hiring Our Heroes mission to hire 100000 active and former service members. IST Management has also been included in the INC 5000 list!

Duties and Responsibilities include:

• Provide timely and precise technical support to employees and external clients with issues related to hardware software networking and other computerrelated technologies
• Install configure and maintain PC software and operating systems
• Maintain and provide technical support for audiovisual (AV) systems to ensure optimal performance and minimal downtime
• Assist and support live music events by managing and operating AV systems to deliver highquality sound and visual experiences
• Diagnose and resolve hardware and software issues in person remotely and via phone
• Uphold the security and privacy of network and computer systems
• Conduct upgrades and maintenance tasks to ensure minimal disruption to operations
• Execute diagnostic tests and repair malfunctioning hardware and software
• Document technical processes notes and manuals in detail
• Keep accurate records/logs of repairs and fixes
• Proactively follow up with users to confirm the resolution of system issues
• Efficiently manage the IT inventory lifecycle from procurement to disposal
• Some afterhours oncall work is required ensuring critical support coverage outside of standard business hours

Qualifications Include:

• An Associates degree in Computer Science Information Technology or related field or equivalent practical experience in IT support roles
• Proficient in diagnosing and troubleshooting various technical issues
• Exceptional problemsolving and communication skills
• Experience with remote desktop applications and help desk software preferred
• Understanding of Windows/MacOS operating systems network security practices and the use of tools components and peripheral accessories
• Professional certifications such as CompTIA A Microsoft Certified IT Professional (MCITP) are a plus but not required

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment please let us know by informing our Talent Acquisition team at

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants regardless of disability or veteran status.