Engineer Workplace Technology

Overview:

The Executive Support role is responsible for providing toptier technical support to Guardian Executive Leadership. This position requires exceptional communication skills and a whiteglove service approach to interact with Csuite Executives. The ideal candidate will possess strong technical expertise to quickly identify and resolve technical issues recommend solutions to enhance productivity and meet executivelevel needs. A high degree of followup and dedication is essential to ensure all reported issues are resolved efficiently and communicated effectively. This role also involves traveling to various Guardian locations or offsite facilities to provide technical support at executive events such as Townhalls and Board of Directors meetings.

You Are:

• A highly personable individual who excels at building relationships with C suite executives and all organizational levels.
• Customerfocused with a commitment to providing toptier service and strong followup communication skills.
• A team player with influencing skills to partner with IT peers to drive timely resolutions to chronic issues.
• Securityfocused with a proactive mindset to escalate when security gaps are identified.
• Highly technical in a vast array of desktop and mobile technologies.
• devices network connectivity printing applications and infrastructure and escalating quickly for timely resolution.
• Passionate about recommending and introducing innovative technologies that drive business productivity.
• Detailoriented to prepare for important events by ensuring technical pre
• checks logistics planning and validation exercises are conducted prior to the actual event (e.g. Townhalls or Board of Directors meetings).
• Committed to documenting troubleshooting steps and resolutions to ensure consistent highlevel support.
• Able to identify problem trends and opportunities for improvement (process technology) to enhance customer experience.

You Will:

• Provide exceptional technical support to CSuite leaders their Executive Administrative staff and Executives.
• Document all troubleshooting steps and resolutions thoroughly to ensure consistent support.
• Understand business lines to identify technology opportunities and propose proactive recommendations.
• Take ownership of technical escalation issues provide a high level of responsiveness and ensure timely resolution during business hours and at
• times oncall.
• Escalate complex issues to appropriate teams and collaborate on finding solutions promptly.
• Maintain uptodate knowledge of IT systems applications and best practices.
• Establish key business relationships within office locations to ensure fundamental knowledge of business processes.

You Have:

• Minimum of 5 years of technical experience supporting endusers in a corporate setting.

Location & Travel:

• NYC Holmdel NJ Bethlehem PA. Traveling is required for this role.

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education experience knowledge and abilities of the successful candidate. In addition to salary this role may also be eligible for annual sales or other incentive compensation.

Our Promise

At Guardian youll have the support and flexibility to achieve your professional and personal goals. Through skillbuilding leadership development and philanthropic opportunities we provide opportunities to build communities and grow your career surrounded by diverse colleagues with high ethical standards.

Inspire WellBeing

As part of Guardians Purpose to inspire wellbeing we are committed to offering contemporary supportive flexible and inclusive benefits and resources to our colleagues. Explore our company benefits at apply to fulltime eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age race color creed religion sex affectional or sexual orientation national origin ancestry marital status disability military or veteran status or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities.Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individuals known limitations related to pregnancy childbirth or related medical conditions unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact .

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.