Customer Service Representative 2
Customer Service Representative 2
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Job Description
LC State invites applications for the position of Customer Service Representative 2.
Salary and rank based on experience and qualifications: $16.81 $17.94 per hour
Required Qualifications:
- Some knowledge of interviewing methods
- Experience interpreting explaining and applying regulations laws or complex policies to carry out assignments
- Experience accessing data using a computerized system
- Experience independently handling complaints and upset individuals in a business setting
- Experience conducting sensitive factfinding interviews
- Exceptional customer service skills in person and over the phone
Preferred Qualifications:
- Associates degree from a regionally accredited college or university or postsecondary certificate
- Familiarity with databases
- Experience with CTE shortterm Postsecondary education
- 23 years experience with general office procedures
- Proficient in Microsoft Office Products
Responsibilities:
Provides customerfocused customer service conducts indepth inperson or on the phone verbal interviews to provide specialized and technical program knowledge to customers including instructors students internal customers business and industry partners and customized clients; registers students and provides clerical and technical support and backup for all Workforce Training.
- Provide primary front office support including answering phones responding to email and telephone inquiries and assisting walkin customers. Responsible for directing calls and inquiries to the appropriate person or department when necessary.
- Provide exceptional customer service through written communications including email and chat to respond to inquiries and provide accurate information.
- Conduct indepth interviews with customers to determine their specific training needs and provide accurate registration and program information via facetoface phone email or regular mail.
- Answer a high volume of calls from a variety of sources including informationseeking clarification and confirmatory questions and direct other questions and calls to the appropriate person or department when necessary.
- Register students and assist employers with registrations according to Workforce Training procedures.
- Set appointments for testing and ensure accurate scheduling.
- Provide support to office staff as assigned and assist coordinators as needed.
- Conduct daily mail runs and handle campus business.
- Maintain computer labs and classrooms ensuring that all equipment is in working order clean and organized.
- Perform other duties as assigned by management.
- Additional duties include direct and indirect activities to support recruitment and retention of students.
Application Procedure: Please upload all of the following documents or your application may not be considered for review.
- Cover Letter/Letter of Interest
- Resume/Curriculum Vitae
- Contact Information or Letters for three 3 Professional References
This position is open until filled; however applications received on or before April 25 2025 will receive first consideration. Posting will remain open until a suitable pool of candidates is identified.
This position is subject to the successful completion of a criminal background check and may also be subject to an education verification. LC State is an EEO/VETS employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
