Spa Concierge - Conrad Los Angeles
Spa Concierge - Conrad Los Angeles
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1 Vacancy
Job Description
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to have an awardwinning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Access to your pay when you need it through DailyPay
Medical Insurance Coverage for you and your family
Mental Health Resources
BestinClass Paid Time Off (PTO)
Go Hilton travel discount program
Supportiveparental leave
Matching 401(k)
Employee stock purchase program (ESPP) purchase Hilton shares at 15 discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending upon propertyspecific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
The hourly rate is $23.00 and is based on applicable and specialized experience and location.
We will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.
EOE/AA/Disabled/Veterans
Be a part of the newest luxury hotel in downtown LAConrad Los Angeles! As part of the billiondollar project The Grand LA this is the 7thConrad Hotel in the U.S. and the 1stin California.
Located in Downtown LAs cultural corridor Conrad Los Angeles is the citys newest luxury destination featuring over 300 rooms a worldclass spa a 16000squarefoot rooftop pool deck 12000 square feet of event space and three dynamic dining experiencesincluding our signature restaurant San Laurelall in partnership with Chef Jose Andres awardwinning restaurant group JoseAndresFoodGroup.
In this role as a Spa Concierge you will be responsible for ensuring a clean safe and relaxing/fun environment for guests in the hotels continuing effort to deliver outstanding guest service.
The ideal candidate will have a minimum of 1 year in Spa or Hospitality industry experience. Luxury hotel experience preferred. The candidate must have the ability to stand for 8 hours and lift/push/pull 25 lbs without reasonable accommodations. Ability to work a flexible schedule that includes weekends and holidays. Excellent communication skills in English. Ability to think and respond quickly to issues or guest needs. Ability to handle multiple tasks be flexible and adapt easily. Computer literate preferable prior use of Book4Time. Good interpersonal organizational and professional skills.
What will I be doing
- Participate in all Hilton and spa trainings.
- Energetic enthusiastic and motivational.
- Makes Spa reservations over the telephone provides efficient guest service from point of arrival to check out. Assist guest with any changes or cancelling appointments.
- Sells retail and Gift Cards
- Orientates the guests through the spa facility greets guests and provides personal guest service.
- Assists with daily Spa laundry.
- Keeps all areas of the locker rooms restrooms and lounges neat clean and including but not limited to wiping down of showers are guest use emptying towel bins disinfecting spa slippers and restocking spa amenities for example spa snacks shower caps toothbrushes hair brushes etc.
- Handle cash and other payment methods.
- Supports Spa Director & Associates with projects as needed.
Employment Type
Full-Time
