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Summary of Duties and Responsibilities
Architect and implement ITAM solutions using industry best practices.
Independently develop and manage Service Asset & Configuration Management.
Design and implement ServiceNow CMDB solutions that maintain data integrity and support ITSM processes.
Manage integrations for assets vulnerability management and discovery with other systems.
Implement CMDB with a focus on CSDM HAM and SAM along with creating new Service Catalog Items in ServiceNow (with workflows).
Optimize procedures for updating CI data including the use of automated processes and discovery tools.
Maintain current ServiceNow Discovery configuration and administer changes to schedules as needed.
Use JavaScript as necessary to author business rules control form behavior and create/modify existing workflow activities
Implement ServiceNow Discovery Service Mapping Event Management and Orchestration use cases.
Develop and maintain technical documentation including design specifications test plans and user guides.
Conduct system testing troubleshooting and debugging to ensure optimal performance.
Provide technical support and training to endusers and stakeholders.
Stay current with ServiceNow updates best practices and industry trends.
Attention to detail and ability to manage multiple task
Qualifications
Technical Skills:
Experience with CSM ITAM and ITOM.
Excellent knowledge of ServiceNow best practices and latest features.
Proficiency in JavaScript HTML CSS and other web technologies.
Experience with ServiceNow integration (REST SOAP APIs) and data migration
Knowledge in ITLT Framework
Soft Skills:
Strong problemsolving and analytical skills.
Excellent written and verbal communication skills.
Ability to work independently and as part of a team.
Attention to detail and a commitment to quality
Skills Specialized Knowledge (Desired):
Direct experience as a ServiceNow Admin
Experience with CMDB (including Discovery & Service Mapping) ITOM ATF Now Mobile
Education:
Bachelors degree in computer science Information Technology or a related
Certifications:
ServiceNow Certified System Administrator (CSA
Experience:
Minimum of 5 years of experience with ServiceNow.
Minimum of 8 years of experience in the IT industry.
Full Time