Head of Outsourcing
Head of Outsourcing
Posted on :
26-04-2025
Employer Active
1 Vacancy
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Job Description
The Head of HR Outsourcing & Business Support Services (HROBSS) will lead the strategic and operational management of HROBSS ensuring effective service delivery client satisfaction and achievement of revenue and operational targets. This role involves managing multiple teams ensuring compliance and driving growth through innovative solutions.
RESPONSIBILITIES
- Strategic Leadership: Develop and implement strategies that align with HCP s goals and client needs.
- Operational Management: Oversee daytoday operations to ensure efficiency and highquality service delivery.
- Client Relationship Management: Foster strong client relationships ensuring satisfaction and addressing concerns promptly.
- Team Leadership: Mentor develop and motivate multiple teams to achieve performance goals.
- Compliance and Risk Management: Ensure adherence to all relevant laws regulations and company policies
- Revenue and Financial Management: Develop budgets and drive revenue growth while optimising costs.
- Service Quality: Maintain and improve service standards and delivery in line with SLAs.
- Business Development: Identify and pursue new business opportunities and expand service offerings.
- Reporting and Analysis: Monitor KPIs and prepare regular performance reports.
- Innovation and Technology: Leverage technology to enhance service efficiency and client outcomes.
Requirements
- Bachelor s degree in Human resources Business Administration or a related field.
- Master s degree or professional certifications in HR (e.g. CIPM SHRM) are preferred.
- 10 years of experience in HR outsourcing operations management or a related field.
- Proven track record in leading large teams and managing complex HR projects.
- Demonstrated ability to build strong clients relationships and drive revenue growth
Employment Type
Full Time
Key Skills
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