Account Manager

Essential Job Functions

Client Relationship Management

• Serve as the primary point of contact for assigned clients.

• Build and maintain strong longlasting client relationships based on trust and satisfaction through a combination of effective communication proactivity and taking on a clientcentric approach. 

• Understand client challenges and preferences though actively listening and paying close attention to needs concerns and feedback.  

• Research and determine clients requirements and address queries.

Account Strategy Development

• Understand client goals and objectives to develop through client relationship management and implement effective account management strategies.

• Collaborate with clients to identify opportunities for account growth and expansion.

• Develop implement and collaborate on strategic account management plans (SAM) for the business.

Project Coordination

• Coordinate the of client projects by liaising with & directing production teams ensuring they are delivered on time and within scope.

• Collaborate with internal teams to meet and exceed client expectations.

Problem Resolution

• Address client concerns and issues promptly and effectively.

• Provide solutions and recommendations to ensure client satisfaction.

Communication

• Manage daytoday client communications.

• Clearly communicate project progress updates and results to clients.

• Conduct regular account reviews to discuss performance metrics and future plans with internal teams and with clients.

Sales Support

• Identify upsell and crosssell opportunities to maximise account revenue.

• Collaborate with the sales team to generate new business from existing clients.

Digital Marketing Strategy:

• Manage teams to develop digital marketing strategies aligned with clients goals and industry trends.

• Collaborate with internal teams to create and implement digital campaigns or projects across the different digital channels and platforms.

• Present digital marketing strategies and campaigns to clients. 

Campaign Management Analysis & Optimisation:

• Oversee of digital marketing campaigns to ensure they are on time within budget and meet performance targets.

• Coordinate with internal teams and specialists to ensure campaign deliverables are met and are of high standards.

• Monitor campaign performance analyse data and make datadriven recommendations to improve ROI and meet setout objectives. 

• Provide clients with monthly and ad hoc campaign reports with actionable insights and recommendations. 

• Conduct postcampaign analysis and debriefs to identify successes and areas for improvement. 

Budget Management:

• Develop workable budgets and proposals in collaboration with project managers and production team members. 

• Manage client budgets for digital marketing initiatives track spend and ensure correct allocation for setout objectives. 

Required Technical Skills

• Proven experience with client management.

• Strong research skills and ability to distil information. 

• Exceptional written and verbal communication skills.

• Proven experience in digital marketing.

• Indepth understanding of digital marketing channels and strategies including SEO paid advertising social media email marketing and content marketing.

• Good analytical skills and ability to interpret data to provide actionable insights.

• Understanding of CRM platforms such as Salesforce Hubspot PipeDrive or similar.

Qualifications :

Education: Bachelors degree or diploma in Marketing Business or a related field

Experience: 5 years of experience in an ad agency digital marketing or marketing project management

Additional Information :

Why Youll Love Working with Us:

• A vibrant and supportive team that values creativity and collaboration.

• Opportunities for professional growth and development in a fastpaced industry.

• The chance to work with a diverse range of clients and exciting projects.

• Office perks like coffee snacks and the occasional team outing.

How to Apply:

• Please respond by uploading or sending your full updated CV and summary of your past projects completed.

• Shortlisted candidates must be available for an interview process online and inperson at our Bryanston offices. 

• No telephonic enquiries please.

• If you do not receive a response to your emailed CV within fifteen working days of sending it please consider your application unsuccessful.

• Please do not respond to this ad if you do not match all the criteria for this position.

Remote Work :

No

Employment Type :

Fulltime