Sr Director Club Operations - Florida
Sr Director Club Operations - Florida
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Job Description
Reporting to the Regional Vice President of Operations the Sr. Club Operations Director will be responsible for maintaining Equinox Standards across an assigned market area. This leadership role demands a deep understanding of Club management with a focus on driving sales enhancing the member experience and ensuring that the Equinoxs luxury image is consistently upheld. The Sr. Director of Club Operations will lead and manage a group of General Managers and will with closely to lead Club and Ancillary teams implement strategic initiatives and hold teams accountable for delivering results. The Sr. Director of Club Operations will have a strong presence in driving membership sales maintaining operational excellence and fostering a culture of success guided by our core values.
Operations Management
- Member experience and satisfaction
- Facilities maintenance and cleanliness
- Staff management and development
- Group fitness programming
- Personal training programs
- Compliance with safety and hygiene standards
Financial Performance
- Achieve revenue targets and control expenses
- Manage budgets and analyze financial reports
- Identify opportunities for growth and profitability
Team Leadership
- Recruit hire train and develop department managers
- Foster a positive and collaborative work environment
- Motivate and inspire staff to achieve goals
- Conduct performance reviews and provide feedback
Member Engagement
- Build relationships with members and address their needs
- Resolve member complaints and issues
- Create a welcoming and inclusive atmosphere
- Brand Standards:
- Ensure adherence to Equinox brand guidelines and service standards
- Maintain a high level of professionalism and presentation
- Implement marketing and promotional initiatives
RESPONSIBILITIES:
Daily
- Team Engagement huddles meetings workouts
- Coaching GMs Focusing on leadership and strategy
- Club Visit and Walk Through 12 clubs/day
- 1on1 business meetings with GMs AGMs and Regional Leaders
- Review clubs appointments previous day activities (prospects sales equifits)
- Structured 1on1 GM Meetings 30 min in person at least 23x/week
- Schedule Accountability Checking schedules on arcon verifying in person
Monthly
- GM & AGM development ensuring its happening (either directly or GM is delivering) schedule reviews learning
- People Pipeline Staffing for future needs identifying talent for growth
- Sales Strategy and Accountability ensure systems and processes are being followed
- Alignment and collaboration with regionals AE Ancillary Sales
- Attend PT Forums when applicable
- Stepping in when the GM requires support
- Full facility inspections 2/week
- Meet with Regional leaders ancillary every other week/monthly
- Calls RVP Regional call Senior Club Director call GM call
PERFORMANCE TARGETS:
100110 in the following areas:
- New Sales
- Attrition
- Total Operating Revenue/Earnings
- Total Contribution/Profit
Qualifications :
- 10 years of experience in club operations hospitality fitness or a related industry with at least 3 years in a Sr. leadership role
- Proven track record of overseeing multiple clubs (units) or a highvolume club (facility)
- Strong background in upholding operational efficiency utilizing & implementing standard operation procedures (SOPs) and ensuring compliance with safety and regulatory standards
- Experience in facility management including maintenance equipment vendor relations and tech integrations for operational excellence
- Strong financial acumen including budgeting forecasting P&L management and cost control
- Ability to develop and implement revenue growth strategies through membership sales service offerings and ancillary revenue streams
- High proficiency in financial reporting KPI tracking and datadriven decisionmaking
- Demonstrated ability to lead inspire and develop highperforming teams across multiple functions of the business
- Experience in talent acquisition performance management and employee engagement
- Strong leadership presence with the ability to drive a positive culture of accountability and performance
- Understanding of member engagement strategies retention and delivering an exceptional member experience
- Strong commitment to member engagement scores and ability to utilize feedback and implement improvements
- Strong problemsolver and decision maker
- In good standing no RODs in the last 6 months
Additional Information :
ADDITIONAL INFORMATION
AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:
- We offer competitive salary benefits and industry leading commission opportunities for club employees
- Complimentary Club membership
- Perks and incentives with our products and services including Personal Training Pilates Spa and Shop
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Equinox is an equal opportunity employer. For more information regarding our career opportunities please visit one of our clubs or our website at your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
