Customer Quality Manager
Customer Quality Manager
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Job Description
We are seeking a highly skilled Customer Quality Manager to join our team in Zvolen Slovakia. In this role you will be responsible for ensuring the highest standards of quality in our customerfacing operations driving continuous improvement and enhancing overall customer satisfaction.
Customer quality management. Communication with customers during complete product life cycle (PPAP Claim management... management of customers audits visits etc.
Ensure customers quality performance of plant with respect on customer view.
Improve problem solving process and initiate preventive actions to improve quality.
Closer cooperation between departments focused on improve quality service for production and finally to improve product quality and efficiency of production processes from quality point of view.
Closer cooperation with projects leaders to support smoother project start.
Trust open communication direct feedback active listening focus on coaching and developing people.
Performance Management (Responsible)
- Evaluation performance of employees.
- Propose individual salary development for employees (according to local processes) based on performance criteria (pay for performance).
- Define individual goals for employees track and evaluate individual goal achievements (according to local processes).
- Drive performance improvement process (e.g. with performance improvement plan) in individual cases if needed (according to local processes).
- Manage and solve disciplinary issues together with internal stakeholders (according to local processes).
People Management / Leadership (Responsible)
- Build develop/ coach and retain a diverse team
- Ensure a continuous knowledge and competency management as well as human resources development; teaches and coaches the team to further develop the organization
- Develop successors and define development plans of the employees & steer the implementation
- Plan trainings in regards of customers and plant needs
Talent Management (Cooperate)
- Plan develop and optimize the availability and qualification of the necessary manpower for the corresponding customers quality team in order to assure the success of the organization.
- Conduct annual employee dialogue with subordinates agree/define individual development measures for employees.
- Selection of new hires to the own department (according to local processes).
- Promotion of employees within the own department.
Controlling & Reporting (Responsible)
- Monitoring and reporting of relevant key performance indicators of own area of responsibility to stakeholders.
- Project Controlling.
Customer Quality (Responsible)
- Translate Voice Of Customer throughout the plant organization and relevant stakeholders.
- Assure implementation of customer quality requirements towards exceeding customer expectations.
- Manage customer portal(s) status and follow defined escalation process with fast complaint routing and leading structured problem solving to satisfy the customer incident closure cycle time expectations.
- Assure proper Customer Complaint process according to the agreements with customer and Continental standards.
- Integrate new customers/projects with alignment of QKAM organization consequent early management plan of warranty/0km remote analysis tools.
- Exemplify professional communication and integrity to achieve high customer satisfaction trust and retention
- Continues improvement (CBS Six Sigma CIM...
Quality Management (Coresponsible)
- Development implementation and documentation of a consistent Quality Management System based on quality related requirements and in alignment with customers
- Ensure implementation and controlling of quality gates and preventative quality tools to gain a sustainable higher quality in the processes / projects
- Continues improvement of quality system in production
- Lead and develop a team of quality supervisors in production
Customers Quality (Responsible)
- Creation and management for documentation APQP PPAP SPC PFMEA Control plan Check lists Controlled documentation...
- Definition of measuring strategy
- Risks evaluation
- Contribution on process and product release into SOP
- Capability evaluation before SOP
- Coordination of new product launch Safe launch
- Evaluation of special customers requirements and special characteristics and guarantee of their fulfilment
- Change management
- Evaluation of special characteristics and evaluation of SPC
- Full customers claim management with respect to contracted feedback time
- Evaluation of efficiency problem solving process and implementation preventive actions
Quality Tools & Standards (Responsible)
- Initiation of Line stops in case of deviation: Jidoka
- Implementation and observance of Continental Standards (BQR CAPs CAMs)
- Continuous improvement of standards
- Managing and supporting analysis of quality problems (A3 8D Quality tools)
- Improve quality meaning in production
- Quality related trainings
- Introduce 5S to responsible area define 5S standards and to keep it
Audit and assessments (Responsible)
- Performing and leading of Layered Process Audits
- Preparation and management of customers audits / visits
- Preparation and submission of self assessments according to customers requirements
- Direct report to quality manager with recommendation for improvement actions and their follow up controlling
Shop floor quality (Responsible)
- Management of nonconformities
- Propose and manage actions to increase FPY
- Propose and manage actions to reduce IRR
Qualifications :
- Vocational school Secondary grammar school Technical focus (engineering or equivalent)
- Professional experience (at least 3 years) in quality and manufacturing field
- Experience in automotive business (approx. 1 year) and understanding of automotive environment
- Cross functional experience preferred
- Experience with continuous improvement quality assurance production preferred
- At least 1 years in a leadership position preferably in operational units with functional and disciplinary responsibility for other individuals
- Quality Management (including Quality policies systems and processes understanding a knowledge of special customer knowledge)
- Quality assurance knowhow product safety issues and risk management
- Management skills tools and techniques (Balanced Scorecard Benchmarking etc.
- Leadership Human relations skills (team skills conflict management openmindedness networking)
- Communication skills including Presentation and Negotiation techniques
- Measuring methods and measuring technics knowledge
- Benchmarking audits reviews assessments
- Problem solving methodology 8D A3... quality tools knowledge and decision making tools and techniques
- Trainingonthejob according to individual job performance
- PC Skills Windows MS Office SAP
- Reding of technical documentation drawings etc.
- Quality tools knowledge (APQP SPC PPAP...
- English language
Additional Information :
Familiar with advanced quality planning (Control plans PFMEA) Budget planning (budget Investments LVA) Employee development (HC HRD) Customer scorecard reporting (Customers portals CQTS HANA) Continues improvements (CBS 6Sigma....
Ready to drive with Continental Take the first step and fill in the online application.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
