Hotel Receptionist

Roles and Responsibilities:

Do you want to excite the world of Hospitality

We bring together a portfolio of Hotel assets and brands under a common philosophy cantered around delivering exceptional customer experiences nurturing talent and smart investment to drive superior performance and growth.

OVERVIEW

The moment a guest steps into one of our hotels they walk into a genuinely memorable experience. As a Receptionist youll not only be the person they rely on to handle transactions offer local insights and anticipate every detail of a guest experience youll also create the warm atmosphere that makes our guests feel at home in the hotel.

Some of the duties youll undertake in this varied role include telephone enquiries reservations preparing invoices and taking payments from our guests conducting end of shift/day banking and preparing for the shift ahead.

About you

• Experience in a similar or front facing customer service role with an outgoing and bubbly personality.
• Strong communication skills through a variety of means.
• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience proactively resolving any challenges that may arise.
• Flexible and adaptable with the ability to stay calm under pressure adapting your approach to complete routine and nonroutine tasks. As a 7 day a week operation shifts will be based as per business needs.
• High attention to detail and accuracy great at managing ones own time.

You will join the Front Office team working in the Reception area of the hotel.

You enjoy creating memorable experiences for our guests ensuring the warmest welcome demonstrating exceptional levels of customer service and great knowledge of all room categories and hotel facilities.

Are you friendly positive passionate and eager to be part of a team of likeminded professionals Then this is the job for you

WHAT MAKES US SPECIAL IS WHO WE ARE AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now

The most recognized name in the industry Hilton remains synonymous with the word hotel. From inaugural balls and Hollywood awards galas to business events and days to remember Hilton is where the world makes history closes the deal toasts special occasions and gets away from it all.

Additional Information :

BENEFITS

        28 days paid holiday increasing with service

        Exclusive highstreet discounts through Perks at Work portal

        Industryleading Team Member discounts on hotel stays for you your family and friends

        Access to leadership and development programmes through Hilton University

        Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace

        Reward programmes incentives and team member recognition as well as long service awards

        50 off in Hilton restaurants and bars (subject to individual outlets)

Other Benefits:

• Onsite free car parking.
• Subsidised canteen.
• Company pension scheme.
• Death in service.
• Competative Salary.

Employee Welfare:

Employee Assistance Program (EAP)* Our EAP is provided by the Retail Trust Charity and includes a 24hour wellbeing helpline wellness hub counselling and financial/legal support. Our support doesnt just focus on physical health but mental wellbeing also.

24 Hour GP* ZGP24 is a remote GP and second medical opinion service that provides you and your household members with timely access to medical advice available 24/7 365 days a year.

* Welfare support services are reviewed annually and may change from time to time.

Whats next

Once your application has been submitted our team will start the review process. All applications made will receive a response in relation to their application.

Those shortlisted to the next stage of the recruitment process will be contacted in writing or via telephone. This will be to provide you with more information about the role and conduct some screening questions with you.

A further interview process will follow with the hiring manager which will be advised on the call. IF you are required to prepare any information for the interview you will be advised according.

Remote Work :

No

Employment Type :

Fulltime