The Regional S&I Manager will also be jointly responsible with the S&I Lead in lifting Insights capability to drive a customer and data centric culture across the BU.
Principal Accountabilities
Strategy
The Strategy & Insights Manager will play a major supporting role in:
Annual 3 Year Planning Cycle
- Supports the S&I Lead in driving the Planning Cycle: Strategy Summit / Phase 1 and Phase 2 including leading the preparation and arrangements of Planning events.
- Partner with IDL in updating the 31Q templates to enable markets to develop ambitious plans grounded on deep customer and brand understanding.
ABU 3 Year Plan
- Supports the S&I Lead and ABU Team in developing the ABU 3 Year Plan ensuring focus in the most impactful drivers of the business.
- Strategic adviser to markets to aid development of their 3 Year Plans particularly in 1 4Cs (Context Company Competition Customer); 2 Growth projections (vs. IEO/QSR); 3 Comp Build drivers
- Partner with ABU Team in identifying areas that can sharpen market plans to yield stronger growth
Quarterly business reviews
- Partner with the S&I Lead and ABU Team in developing the ABU QBR
- Support the S&I Lead in running the Quarterly Business Reviews with markets
- Identifies key areas for discussion in consultation with ABU Function Leads
- Guide markets to enable focused actionoriented discussions
- Captures and monitors progress of actions identified in the business review
Insights
- Build a customer and data centric ABU
- Lifting Customer Insights capability across the BU
- Elevate customer understanding in the BU and markets giving them a seat at the table.
- Deploy foundational researches in the markets to yield deep understanding of customer behaviour leading to discovery of insights that serve as springboard for ideation.
- Lifting Business Insights capability across the BU
- Coach market S&I teams in business insights capability:
- Sales Guest Count and Average Check Analysis
- Sales and GC build projection and tracking
- Product Mix Transaction Level Data Store Analysis
- Pricing Strategy
- Demonstrate ways of working with multifunction team on business performance reviews
Qualifications :
- Minimum: a degree in Economics Business Administration Statistics and/or equivalent
- At least 35 years of experience in Strategy & Insights discipline
- Strong data analytics with proven track record in discovering consumer/customer and business insights that drive growth
- Inspiring storyteller able to connect the dots across multiple sources of information and curate it to provoke action
- Experience in managing S&I for a regional multicountry brand is an advantage
Behaviours and Values
- Live the McDonalds Values:
- o Serve: people/guestfirst orientation
- o Inclusion: listens and open to learnings
- o Integrity: doing whats right
- o Community: make others feel welcome and respected
- o Family: collaborative and team player
- Collaborates well with multifunction team and markets
- Responsible can work independently and meet deadlines. Able to operate in a fast paced environment guided by high level directions.
- Detail oriented
- Strong oral and written communication skills are necessary
Additional Information :
At McDonalds we are People from all Walks of Life...
People are at the heart of everything we do and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities which we are proud of. The diversity of our people customers Franchisees and suppliers gives us strength.
We do not tolerate inequality injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it whether with McDonalds or elsewhere.
Remote Work :
No
Employment Type :
Fulltime