Housekeeping Manager
Housekeeping Manager
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Job Description
The Housekeeping Manager plays a pivotal role in delivering an exceptional guest experience by ensuring that all guest rooms public areas and backofhouse spaces meet the highest standards of cleanliness comfort and aesthetics. This role requires a handson leader with strong attention to detail excellent team management skills and the ability to drive productivity while maintaining luxury service levels.
Duties and Responsibilities:
Operational Leadership:
Oversee the daily operations of the housekeeping department ensuring consistency and excellence in cleanliness across all areas of the hotel.
Lead morning briefings and daily planning meetings with housekeeping supervisors and team members.
Coordinate room assignments and prioritize cleaning based on arrivals departures VIPs and guest preferences.
Ensure readiness of rooms and common areas before peak checkin times collaborating closely with Front Office.
Team Management & Development:
Recruit train mentor and evaluate the housekeeping team to maintain a highperformance serviceoriented culture.
Conduct ongoing training on cleaning techniques safety protocols grooming standards and customer service.
Monitor and manage team schedules attendance and timeoff requests to ensure optimal staffing levels.
Foster a positive work environment promoting teamwork motivation and accountability.
Guest Service Excellence:
Address guest inquiries and concerns related to housekeeping services promptly and courteously.
Manage guest preferences such as allergies special requests or VIP services.
Conduct periodic room inspections to ensure standards are being met and guest expectations exceeded.
Inventory & Budget Management:
Maintain par stock levels of all linen guest amenities and cleaning supplies.
Manage departmental expenses and control costs through efficient use of materials and labor.
Identify and recommend costsaving initiatives without compromising quality.
Compliance & Safety:
Enforce compliance with hotel policies safety standards hygiene protocols and local health regulations.
Ensure proper handling and maintenance of housekeeping equipment and tools.
Lead safety drills chemical handling training and ergonomic awareness sessions.
Collaboration & Reporting:
Work closely with Front Office Engineering and Laundry teams to ensure a seamless operation.
Prepare departmental reports including room status productivity metrics inventory logs and incident reports.
Participate in management meetings and contribute to hotelwide service improvement initiatives.
Qualifications :
Qualifications:
Bachelors degree in Hospitality Management Hotel Administration or a related field preferred
Diploma or certification in housekeeping operations or hotel management is an advantage
Minimum 3 years of experience as Housekeeping Manager or in similar position
Strong leadership and team management skills
Ability to manage budgets control inventory and ensure costefficiency
Knowledge of housekeeping procedures cleaning equipment and chemicals
Familiarity with health & safety standards and hygiene regulations
Strong communication and interpersonal skills
Additional Information :
Experience is an asset
Fluency in English
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
