Front Office Manager
Front Office Manager
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Job Description
What is in it for you:
- Grow your career while achieving optimal work life balance
- Join an engaging culture an excellent team and a property with a long history of success
- Opportunity to develop your talent and grow
What you will be doing:
Leading and managing all aspects of the Front Office Department while creating a positive and engaging culture.
- Ensure all service standards are followed with friendly and engaging service actively seeking guest satisfaction and colleague feedback.
- Handle guest concerns and react quickly tracking and notifying proper areas to guarantee memorable moments for our guests.
- Assist in recruitment regular training counseling and recoaching to ensure consistency of service standards.
- Participate in the Manager on Duty Program including property Emergency Response and Safety programs insuring training and compliance with safety procedures
Qualifications :
To be successful in this role you will have:
- Minimum 2 years experience at a supervisor level within a Hotel environment with a 100 room capacity or more.
- Exceptional people management skills with the ability to lead and motivate a diverse team
- Excellent written and verbal communication skills.
- Exceptional customer service skills and an unwavering positive attitude.
- Proficiency in the use of the Opera Software
- A passion for delivering exceptional proactive customer service.
- Excellent written and verbal communication skills
- Availability to work a variety of shifts including weekends and public holidays if required.
Additional Information :
experience is an asset
Prior experience working with Opera or a related system
Fluency in English
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
