Senior Technical Program Manager - Service Metrics
Senior Technical Program Manager - Service Metrics
Posted on :
26-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 197000 - 248000
Vacancy
1 Vacancy
Posted on :
26-04-2025
Job Description
Zoox is seeking a highly skilled and motivated Technical Program Manager to lead service metrics. The Service Metrics Lead will be responsible for managing and optimizing the metrics used to evaluate our driving and service performance. This role is equally focused on analyzing data communicating insights and taking action. As the Service Metrics Lead you will manage and optimize the metrics used to evaluate our driving and service performance. You will be responsible for the endtoend management of data and metrics including collection analysis and presentation. Your role will involve deriving actionable insights collaborating with crossfunctional teams and driving continuous improvement in our metrics pipeline and processes. The ideal candidate will excel in both datadriven analysis and effective communication ensuring that insights translate into impactful decisions and actions.
In this role you will:
- Oversee the daytoday review of service metrics and driving performance data.
- Analyze data to identify trends patterns and areas for improvement.
- Work closely with engineering safety policy and operations teams to interpret data and provide actionable insights
- Present highlevel updates and findings in various forums throughout the week.
- Escalate critical issues and make informed decisions regarding service adjustments as needed taking into account corporate timelines and checkpoints
- Demonstrated ability to work across varying levels of detail as needed from handson tasks such as event triaging to strategic oversight and collaboration with senior leaders to drive informed decisionmaking
- Manage issue burndown and work with engineering teams to determine improvement opportunities
- Oversee the endtoend pipeline required to produce and report on service metrics.
- Ensure the accuracy reliability and timeliness of data collection and reporting processes.
- Collaborate with engineering teams to enhance and mature the metrics pipeline and processes over time.
- Enable a feedback loop with the estimation metric owners to improve estimation methodologies for upcoming milestones
Qualifications
- Bachelors degree in Data Science Statistics Engineering Business or a related field. Advanced degrees or relevant certifications are a plus.
- 5 years of proven experience in data analysis metrics management engineering consulting or program management
- Strong analytical skills with the ability to translate complex data into actionable insights.
- Proficiency in BI tools such as Looker Tableau PowerBI
- Demonstrated ability to work effectively in a crossfunctional team environment.
- Strong problemsolving skills and a proactive approach to identifying and addressing issues.
Bonus Qualifications
- Experience building out a product program or largescale process from 0 to 1
- Familiarity with software hardware and/or automotive
Compensation
There are three major components to compensation for this position: salary Amazon Restricted Stock Units (RSUs) and Zoox Stock Appreciation Rights. The salary range for this position is $197000 to$248000. A signon bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling as well as positioning within a level is determined by a range of factors including but not limited to a candidates relevant years of experience domain knowledge and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave vacation bereavement) unpaid time off Zoox Stock Appreciation Rights Amazon RSUs health insurance longterm care insurance longterm and shortterm disability insurance and life insurance.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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