QA Specialist - Apolloio
QA Specialist - Apolloio
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
If you are a current employee who is interested in applying to this position please navigate to the internal Careers site to apply.
About MarketStar:
In everything we do we believe in creating growth for our clients our employees and our community. For the past 35 years we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand sales customer success and revenue operations solutions. We are passionate about cultivating career advancements for our people and support them through mentorship leadership and careerdevelopment programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStars accomplishments. We are proud of our awardwinning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values embraced by our 3000 employees worldwide. From our headquarters in Utah USA to our global offices in India Ireland Bulgaria Mexico the Philippines and Australia we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and cant wait to discuss how we can help you find growth!
About the QA Specialist
MarketStar is seeking a B2B Sales Quality Assurance Specialist. The QA Specialist will work directly with management to assist in developing creating and implementing quality assurance processes procedures and one on one coaching as well as making recommendations for enhancements to training materials as needed. The ideal Quality Enablement Specialist candidate is a teamoriented individual who is driven to ensure that professionalism productivity and quality are maintained and continually improved. Asana has emerged as the leader in the work management category.
Location: Hybrid Salt Lake City UT
What Will You Do
Review quality of work performed by the sales team through monitoring call and/or chat recording systems and applications. Use quality monitoring data management system to compile and track performance at team and individual level
Identify coaching needs and communicate needs to Management and Training Department
Prepare and analyze internal and external quality reports for management staff review
Conduct calibration sessions on calls for all products/programs with Senior Leadership Team Leads and other Management
Provide feedback to sales team leaders and senior leadership
Create and maintain standardized workflows and procedures. Provides recommendations for change and participates in analysis of workflows and procedures to improve accuracy/efficiency
What Will You Need to Succeed
Digital advertising B2B or tele sales experience required previous Quality Assurance experience preferred
Excellent verbal written interpersonal and organizational skills
Proficient in Microsoft Office and Google products (Gmail Forms Sheets etc.
Results oriented with the ability to motivate others and drive performance.
Ability to multitask and successfully operate in a fast paced team environment.
A skills assessment will be conducted as part of the interview process.
What We Offer:
In our commitment to our We Care value we believe in providing employees with valuable mental and physical wellbeing benefits including:
Structured learning and career development programs
Mental health program
Generous Paid Time Off policy
Paid medical leave
Child/Dependent care reimbursement
Education reimbursement
401k match hardship loan program access to financial wellness advisor
Comprehensive healthcare coverage including medical dental and vision
MarketStar is firmly committedto Equal Employment Opportunity (EEO) and to compliance with all federal state and local laws that prohibit employment discrimination. Reasonable accommodations areavailable on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process please contact us atfor assistance.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
