Data Systems Coordinator 1
Data Systems Coordinator 1
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Job Description
At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible fulltime and parttime employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off including vacation personal sick leave and 11 paid holidays per year
- Childbirth Adoption and Foster Care leave
- Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
- Public Retirement Systems such as OPERS STRS SERS and HPRS&Optional Deferred Compensation Ohio Deferred Compensation
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
The State of Ohio is a drugfree workplace which prohibits the use of (recreational /nonmedical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio DrugFree Workplace Policy (HR39 and as outlined in the posting.
Bureau of Motor Vehicles
About Us: Our mission is to save lives reduce injuries and economic loss administer Ohios motor vehicle laws and preserve the safety and wellbeing of all citizens.
UNUSUAL WORKING CONDITIONS:Work involves operation of computer terminal for long periods of time; overtime may be required.
- This position may be filled by a layoff or certification eligibility list.
- This position will be filled in accordance with the applicable bargaining agreement.
Background Information
- A BCI fingerprint check and background check may be required on all selected applicants.
- A comparative analysis and/or drugtest may be a requirement of the hiring process.
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Ohio Department of Public Safety Bureau of Motor Vehicles/Field Operations/Deputy Technical Services
Work hours: Monday thru Friday 7:30 a.m. to 6:00 p. m. and Saturdays 7:30 a.m. to 2:00 p.m. (Hours may vary)
Report in location: 1970 West Broad Street Columbus OH 43223
What Youll Do as a Data Systems Coordinator 1:
Coordinate & monitor implementation development installation &/or maintenance of computer hardware/software systems:
- Provide first level service helpdesk support for & act as liaison between BMV & the state of Ohio Deputy Registrars Exam Stations IRP offices LADR offices & FADR offices;
- Use manual to troubleshoot & rectify minor issues pertaining to hardware application (BASS) & network issues;
- Escalate major & nonroutine issues to higher level programmers network technicians &/or vendors;
- Provide assistance regarding operational & procedural inquiries (including but is not limited to questions pertaining to vehicle registration the Ohio Revised Code Deputy Registrar Manual Ohio traffic laws & all related procedures & processes).
- Maintain computer log of calls & issues including origin & content of call;
- Initiate & monitor trouble tickets (ServiceNow) for ongoing escalated issues;
- Identify & report any patterned or frequent technical or procedural issues;
- Perform other related duties as required (e.g. prepare weekly summary of reported inquiries; providing information for the update of procedural & technical manuals etc..
3 courses or 9 mos. exp. in electronic data processing/computer science (i.e. excludes data entry/ keypunch); 9 mos. trg. or 9 mos. exp. in computer hardware/software systems; 1 course or 3 mos. trg. in operation of computer terminal & peripheral equipment (e.g. printers modems bursters disk & tape drives).
Or equivalent of Minimum Class Qualifications For Employment noted above.
Job Skills: Information Technology
Technical Skills: Computer Literacy
Professional Skills: Customer Focus
Required Experience:
IC
Employment Type
Full-Time
