Order Management Specialist - Distribution
Order Management Specialist - Distribution
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are looking to add another team member to our Order Management team! The primary role of the Order Support Specialist is to partner with our sales department and assist in driving positive experiences with our Domestic Distributors. Tasks commonly include customer support coordinating expedited orders delivering status updates perform telephone support as needed supervise contract commitments. This is a customer contact position that requires oral and written communication skills.
Responsibilities:
- Join a team of existing Order Managers and learn from the best!
- Receive review process and coordinate customer orders and inquiries
- Prepare documentation and ensure compliance with regulations.
- Provide quality responses to delivery price and new product inquiries.
- High degree of cross training required.
- Coordinate internal and external questions concerns issues problem solving.
- Review contract/purchase orders to ensure customers quality requirements are met.
- Maintain reports records and systems.
- Perform projects and related duties as assigned.
Qualifications:
- 2 years Order processing experience
- 2 years of account management or relative customer experience
- Strong constitution and positive temperament
- Passion for driving process improvement
- Ability to multitask in a fastpaced environment
- Excellent verbal and writing skills
- Digital literacy with focus on Microsoft Suite Products
- Customer facing background including phone support
- Strong attention to detail
- Ability to complete tasks with minimal direction using established policies guidelines written & verbal procedures and instructions.
- Able to maintain punctual and consistent attendance
- Prior experience with Oracle preferred
- Prior experience with Microsoft Dynamics a plus
Required Experience:
Unclear Seniority
Employment Type
Full-Time
