Strategic Implementation Consultant

About the role:

Samsaras Strategic Customer Success team advises and guides our largest customers ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsaras strategic customers throughout their lifecycle: onboarding adoption advocacy and renewal.

In this role you will be part of our Customer Success Canada team responsible for helping Enterprise customers deploy and adopt our IoT solutions for their fleet and industrial assets. Picking up where our sales teams leave off you will own the customer relationship and ensure a successful deployment of Samsaras solution. Your customers span the entire range of businesses that power our economy including trucking and transportation food and beverage passenger transit utilities school buses and many others. All the while building relationships with the customer helping them learn our system and overall ensuring a successful customer relationship.

Your role will be crossfunctional in nature working alongside and connecting Sales Support Sales Engineering and Product enabling you to experience multiple aspects of a fast growing company from within.

This role requires exceptional customerfacing communication skills the ability to quickly understand a customers business and comfort explaining technology products to both executives and daytoday users. In addition to this you will champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices.

This is a remote position open to candidates residing in Canada.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents whether students get dropped off safely from school or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn you will strategically partner with our customers to find unique solutions to help keep their operations safe efficient and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with crossfunctional teams in Samsara you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work this role wont be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role you will:

• Be on the frontlines and ensure our customers increase the safety efficiency and sustainability of their operations with our IoT platform
• Manage the deployment of Samsara technology to largescale customers enabling customers to achieve quick time to value in their investment
• Create launch plans and a roadmap to increase product usage
• Track implementation progress participation product adoption and account health
• Run training sessions demonstrate Samsaras technology and work through challenges with executives and daytoday users of the system across numerous use cases
• Juggle multiple customer engagements in parallel and work crossfunctionally to deliver an exceptional experience for our customers
• Serve as a mentor to the wider Customer Success and Support teams
• Deeply understand the Samsara platforms capabilities and explain them to customers of all types
• Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 6 years of experience in a senior Customer Success account management or strategic consulting role. Enterprise SaaS experience preferred.
• This is a demanding position with high internal visibility that requires strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Solutionsoriented with strong problem solving skills
• Excellent consultative skills with experience in end to end system implementations
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives Product and Engineering leadership daytoday users of our software
• Passion for going above and beyond the call of duty taking initiative and thriving in a fastpaced changeheavy environment
• Diplomacy tact and poise under pressure when working through customer issues
• Bachelors degree from a 4year institution

An ideal candidate also has:

• Strong bias for action the ability to think big with insistence on high standards
• Experience serving and supporting largescale business solutions at Fortune 500 companies

Required Experience:

Contract