Tier 2 Member Support - Xplore Business
Tier 2 Member Support - Xplore Business
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Job Description
This position revolves around supporting and installing commercial grade customers opening support tickets and troubleshooting various kinds of dedicated connections ranging from wireless point to point to fibre. The ideal candidate will troubleshoot via phone call and email providing timely updates to repairs and remote fixes.
Key responsibilities include:
Answering support calls
Responding to support emails
Troubleshooting various links
Configuring equipment ranging from switches to wireless radios
Taking on multiple tickets
The ideal candidate will possess:
Possess 2 years of technical support work Cisco knowledge will be considered an asset.
2 years of networking experience
Ability to multitask and prioritize tickets effectively
Good communication/customer service skills
As a condition of employment and in order to comply with industry related data security standards this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.
Company Overview:
Xplore Inc. isCanadas fibre 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a worldclass fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living for today and future generations.
Employment Type
Full-Time
