Help Desk Technician
Help Desk Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Details
Description
WHAT YOULL BE DOING
The Help Desk Technician based at our Corporate Headquarters in Reno Nevada is a pivotal role in delivering exceptional technical support to our users. You will be working in a dynamic team environment in a modern clean office. Our Help Desk Technicians address and resolve technical issues ensuring that our employees can efficiently utilize computer systems software and hardware.
Reporting to our IT Infrastructure Manager youll primarily work with a talented team of Computer Support Specialists and Systems Administrators within our infrastructure department. You will work with computer users throughout the company and outside vendors.
A highlight of your daytoday will include:
- Hardware/Software Installations: Set up and install cables operating systems software hardware and peripheral equipment following design or installationspecifications; enter commands and observe system functioning to verify correct operations and detect errors.
- Support Requests: Resolve software or hardware operation issues; guide users through troubleshooting procedures and develop troubleshooting scripts.
- Record Keeping: Record daily data communication transactions problems remedial actions taken and installation activities.
- Team Collaboration: Collaborate with the infrastructure team to analyze modify and test computer systems and programs based on users and system specifications. Prepareevaluations of software or hardware and recommend improvements or upgrades.
- Security Awareness: Maintain a secure IT environment fostering a culture of security consciousness within the company.
- Customer Service: Provide professional communication and excellent customer service when interacting with both internal and external stakeholders.
WHO WE ARE LOOKING FOR
Youre enthusiastic and motivated in a fastpaced environment. You have demonstrated knowledge of IT security practices and a commitment to maintaining a secure IT environment. Youre a lifelong learner with a combination of formal education (CompTIA A certification preferred) and 1 2 years of solid onthejob experience including VOIP and Office 365 programs. If you have a passion for IT troubleshooting expertise and the skills to provide topnotch technical support we want to hear from you.
Were open to individuals who arent just looking for their next job theyre looking to build a career. You want an opportunity to showcase your skill set with a solid company who will invest in you. In our culture everyone matters.
ALL ABOUT JENSEN INFRASTRUCTURE
Much like you our founder Don Jensen was looking for a way to support his family so he started his Company in 1968. Since founded weve been supporting communities across Nevada California Arizona Washington and Hawaii.
Jensen Infrastructure likely has an impact on your daily life. We build culverts to take water away from your neighborhoods underground utility boxes to hold cables and manholes to allow workers access to the sewers deep below the roads we drive on. And thats just a small sample of what we do at Jensen on a daily basis.
When you work at one of Jensens many locations you will enjoy the close relationships and camaraderie of a small company while being part of a larger wellestablished growing company.
We are committed to ensuring employment practices that promote equal opportunities.
Please let us know if you require any reasonable accommodations during your interview process.
If there is an offer the salary presented will consider several factors including but not limited to geographical location a candidates experience education skills licensure and certifications training and internal equity. Base pay is just one piece of the total rewards program offered by Jensen Infrastructure. Eligible roles also qualify for a comprehensive benefits package including 401(k) with match PTO and paid holidays.
Required Experience:
IC
Employment Type
Unclear
