Senior Product Marketing Manager Employee Service

Job Description

Who Were Looking For

At Zendesk we are a global leader in customer and employee service software renowned for our powerful yet userfriendly solutions. We are seeking an experienced Senior Product Marketing Manager to help drive product sales and adoption initiatives for Zendesks fastgrowing employee service business. You will play a meaningful role in driving our employee service business forward by defining and executing GTM strategies to achieve our companys ambitious employee service goals. You will partner crossfunctionally across our product and GTM organizations and work closely with senior leaders in sales marketing and product.

You are an expert storyteller who is passionate about rolling your sleeves up and working with a broad set of stakeholders to get things done. You will report to the Director of Employee Service Product Marketing and work closely with the broader Product Marketing team.

Key Responsibilities:

• Develop and maintain a deep understanding of the employee service market particularly HR Service Management (HRSM) and IT Service Management (ITSM) including buyer personas industry trends and competitive landscape.

• Craft compelling product narratives and solution messaging that communicate core use cases and the value of our employee service solution.

• Lead crossfunctional sales marketing and customer initiatives.

• Collaborate with Product Marketing and Sales teams to develop and execute GTM strategies including assets for campaigns webinars analyst briefings and more.

• Enable GTM teams and develop materials to support customerfacing interactions such as sales pitch decks one pagers case studies demos and more.

• Support deals and customer engagements as a subject matter expert.

• Evangelize Zendesk for Employee Service through public speaking engagements and analyst briefings.

What You Bring to the Role

• 57 years of product marketing experience in software and technology. Experience with HR or IT tech preferred.

• Exceptional storytelling ability with a talent for articulating complex ideas simply and effectively.

• Superior analytical and problemsolving skills with keen attention to detail and pattern recognition.

• Executive presence with the ability to engage and collaborate effectively with senior leadership.

• Strong project management skills with excellent followthrough and attention to detail.

• Comfortable operating independently in a startuplike environment to build and execute new programs and initiatives and deliver on tight deadlines.

• Customerfirst mentality with a passion for understanding and addressing customer needs.

• Bachelors degree in Marketing Business Administration or a related field

The US annualized base salary range for this position is $148000.00$222000.00. This position may also be eligible for bonus benefits or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations the offer for the successful candidate for this position will be based on job related capabilities applicable experience and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles) and do not include bonus benefits or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any preemployment testing or otherwise participate in the employee selection process please send an email to with your specific accommodation request.