Call Center Specialist
Call Center Specialist
Posted on :
26-04-2025
Employer Active
1 Vacancy
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Job Description
Description
The role of the Call Center Specialist is to provide support to customers and distributors who contact us regarding our clients products. This position on the front lines in resolving customer inquiries as well as directing them to the right place to get the help they need. This role is part of the Customer Care team and is looking for a candidate with great listening skills and can communicate effectively over the phone and in writing.
Responsibilities:
- Basic identification of products and Supporting Teams to provide skilled transfers.
- Coordinates internal questions concerns issues and processes with appropriate internal organizations.
- Heavy phones & emails working in Five 9 Cloud phone and Zendesk ticketing system. Approx 75 calls per day. Approx 3050 emails per day.
- Providing verbal & written support to distributors & end users on contracts quotes & orders including price minimums standard packs product availability order status tracking information & shipping policies. Recognize potential order problems & help navigate to solution.
- Assisting customers in navigation of the Fluke External web Accessory store where to buy manuals & service support.
- Providing RMA & Distributor Stock Rotation guidelines.
- Service Calls including basic calibration & Repair quotations & Status updates
- Act as information source on customer service issues to customers including answering nontechnical questions regarding products warranties & Services.
Qualifications:
- 2 years related Customer Service Experience including call Center Quoting status updates
- Strong constitution and even positive temperament
- Ability to multitask in a fastpaced environment
- Able to learn quickly
- Excellent verbal & written communication skills
- Good computer skills with focus on Basic Word & Excel Knowledge
- Customer facing background including phone support
- Strong attention to detail
- Ability to complete tasks with minimal supervision using established policies guidelines written & verbal procedures and instructions
- Able to maintain punctual and consistent attendance
- Prior experience with Oracle a plus
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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