IT Field Technician - Long Island
IT Field Technician - Long Island
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Job Description
ENT and Allergy Associates New York & New Jerseys premier ENT and Allergy medical practice is seeking a selfmotivated peoplefriendly full time IT Field Technician for our Long Island office locations.
Description
The Field Technicians role is to ensure proper PC systems related peripherals common software programs and Operating Systems LAN/WAN operation so that end users can accomplish business tasks at our remote office locations. Familiarity with internal computer components and repair skills for desktops laptops tablet PCs PDAs servers and laser printers.
This includes receiving prioritizing documenting and actively resolving remote office location end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools as well as require that the individual give inperson handson help at the desktop level.
The Shift is from 8:30AM to 5:00PM Monday through Friday and adds the following responsibilities:
Operational Management
- Travel to all remote office locations
- Perform handson fixes at the desktop level including installing and upgrading software installing hardware implementing file backups and configuring systems and applications.
- Performing preventative maintenance including checking and cleaning of workstations printers and peripherals.
- Access software updates drivers knowledge bases and frequently asked questions resources on the Internet to aid in problem and learn appropriate software and hardware used and supported by the organization.
- Ability to thoroughly and accurately perform inventory and asset recording
- Field incoming help requests from end users via both telephone and email in a courteous manner.
- Document all pertinent end user identification information including name department contact information and nature of problem or issue.
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
- Record track and document the help desk request problemsolving process including all successful and unsuccessful decisions made and actions taken through to final resolution.
- Apply diagnostic utilities to aid in troubleshooting.
- Test fixes to ensure problem has been adequately resolved.
- Perform postresolution followups to help requests.
Position Requirements
Knowledge & Experience
- Qualified candidates will have 3 years experience with PC systems related peripherals common software programs and Operating Systems
- Associates Degree or above
- Familiarity with Windows Operating Systems
- A Certification preferred
- Network Certification or equivalent preferred
- Drivers license
- Position will require travel and may require use of personal vehicle
- May be required to work past end of scheduled shift if priority demands
Personal Attributes
- Ability to conduct research into a wide range of computing issues as required.
- Ability to absorb and retain information quickly.
- Ability to present ideas in userfriendly language.
- Highly self motivated and directed.
- Keen attention to detail.
- Proven analytical and problemsolving abilities.
- Ability to effectively prioritize and execute tasks in a highpressure environment.
- Exceptional customer service orientation.
- Experience working in a teamoriented collaborative environment.
Work Conditions
- Dexterity of hands and fingers to operate a computer keyboard mouse power tools and to handle other computer components.
- Lifting and transporting of moderately heavy objects such as computers and peripherals
*Must have valid driver license and clean driving record*
We offer a superior benefits package including excellent medical and dental coverage.
Please Note: ENT and Allergy Associates is an EVerify employer
Company Description:
ENT and Allergy Associates LLP is the largest and most comprehensive ear nose throat allergy and audiology practice in the nation with 40 offices and over 150 physicians. Each ENT and Allergy Associates clinical location provides access to a full complement of services including General Adult and Pediatric ENT Voice and Swallowing Facial Plastics and Reconstructive Surgery Disorders of the Inner Ear and Dizziness Asthma Clinical Immunology Diagnostic Audiology Hearing Aid dispensing Sleep and CT Services. ENTA has a clinical alliance with The Mount Sinai Hospital for the treatment of diseases of the head and neck and esophageal cancer and a partnership with the American Cancer Society to educate and treat patients with smoking disorders and cancer. The Practice has also expanded its clinical capabilities to include advanced Immunodeficiency trials.
To learn more about the benefits of ENT and Allergy Associates or to conveniently find an ENT doctor or Allergy Doctor and then easily book an appointment at the nearest New York or New Jersey location please visit: or contact us at:
ENT and Allergy Associates LLP
660 White Plains Road 4th Floor
Tarrytown NY 10591
Required Experience:
IC
Employment Type
Full-Time
