Order Processing Associate
Order Processing Associate
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Job Description
The Opportunity
Postman is looking for a skilled Order Processing professional to join our growing team.
As a key member of the Order Processing team within Revenue Operations youll play a critical role in driving the companys future success. This position supports our revenue and cash flow objectives by managing the full order lifecyclefrom review and booking to invoicing and accounts receivable.
Collaborating closely with sales renewals customers deal operations finance and other internal teams your focus will be on delivering prompt and accurate support to both the sales team and our customers. Youll work to consistently meet or exceed established order processing targets.
Important Note:
This role requires working across different shifts between 6 AM and 11 PM IST on a rotational basis with coverage required on holidays and occasional weekends.
Please include a cover letter with your application highlighting your achievements in order processing and outlining the contributions you can bring to the team if hired.
What Youll Do
- Handle 50 tickets per week across Zendesk Salesforce and JIRA ensuring compliance with defined SLAs
- Review purchase orders quotes order forms and MSAs to verify alignment with our order acceptance policy
- Validate opportunity and contract details identifying and resolving any discrepancies
- Process purchase orders into sales and renewal orders within communicated SLAs
- Ensure all orders are invoiced and closed within the system by the specified fiscal deadlines
- Assist with completing vendor/supplier questionnaires and maintaining vendor/supplier portals
- Build strong relationships with internal teams and departments to manage information and resolve issues in a timely manner
- Providing holiday coverage and supporting monthend/quarterend close cycles
About You
- 12 years of experience in sales order processing or order management
- Strong understanding of the quotetocash process including purchase orders order forms and related documentation
- Prior customer support experience (both internal and external customers)
- Flexibility to work different shifts including working on holidays and occasional weekend coverage
- Willingness to work additional hours including weekends as needed during monthend and quarterend close cycles
- Strong attention to detail particularly when handling financial and technical information
- Handson experience with Zendesk and Salesforce is a plus
- Experience working in a startup environment is a plus
Required Experience:
IC
Employment Type
Full Time
