Director of Client Services
Director of Client Services
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Big data is our business. At Data Trust we provide the best political data in the market through our premier national voter file combined with expansive consumer data inventories and individualized analytical models. We are enabling our rightofcenter clients to create a datafirst strategy.
Job Summary
The Director of Client Services leads the Client Services department including management of employees both onsite and at client sites departmentwide oversight of client accounts basic review & management of all client contracts and creating internal analysis and outward facing content derived from Data Trust products. This position reports to our Chief Operating Officer.
Responsibilities
Manage daytoday workload of the Client Services team including but not limited to direct client outreach data product delivery business development business intelligence reporting and digital integrations.
Oversee upkeep of client data products including but not limited to our Azure datamarts online selfservice portal and digital onboarding platforms.
Conceive construct and lead data consulting and analysis to help clients initiate voter contact plans and target audiences by manipulating large data sets.
Analyze and draft all datacentric communications such as summaries of our internal trackers and dashboards as well as clientfacing website and email content.
Interface with Master Data Management senior team to properly alert clients of any new data received or changes in timeline for data deliveries.
Communicate with consumers regarding the status of their privacy compliance requests sending relevant PII to our Master Data Management to deidentify these individuals.
Oversee through to all new and renewing client contracts updating internal billing trackers and mechanisms accordingly and contract termination where applicable.
Manage new hire onboarding process and training schedule across full Client Services team.
Occasionaltravel to industry events to represent Data Trust and advocate for our data products.
Skills
Selfmanage personal team and client deadlines in a fastpaced work environment
Skilled knowledge of political data use and targeting
Comfortable interpersonal and customer service skills
Ability to handle confidential matters with discretion
Experimentation with AI products including but not limited to ChatGPT and Claude
Qualifications
Bachelors Degree preferably in political science or businessrelated field
4 years of political campaign experience
2 years of management or supervisory experience
Strong proficiency in TSQL
Proficient in Microsoft Word Excel and PowerPoint
PostgreSQL R Python Tableau & PowerBI skills encouraged
For any inquiries please contact
In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. As a matter of company policy we are not able to sponsor visas.
Required Experience:
Senior IC
Employment Type
Full-Time
