Contact Center Representative I or II
Contact Center Representative I or II
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Job Description
Hiring for multiple positions 1 fulltime opportunities for either a level I or II representative based on prior work experience!
As a Contact Center Representative I or II you and your team are tasked with delivering highquality service to OURCU members through phone live chat email and secure messaging.
You might excel in this role if you:
Are eager to expand your knowledge base
Take pleasure in providing a sympathetic ear
Relish the opportunity to solve problems and devise solutions
Derive satisfaction from addressing members unique needs
Your responsibilities may include:
Addressing member questions and conducting necessary research
Processing loan payments handling skip payment requests issuing Visa cards etc.
Recommending OURCU products and services that could benefit the members specific situation
Supporting the Contact Center Supervisor and eServices Manager as needed
You could be an ideal candidate if you possess:
Experience in customer service
Experience in a call center environment
Excellent communication abilities
Prior experience in financial institutions such as a credit union and/or banking industry preferred!
Depending on your experience you may start as a Contact Services Rep. I with 6 months to 2 years of experience or as a Contact Services Rep. II with 2 5 years of experience. Salary is commensurate with experience and prior experience in credit union/banking and financial services is advantageous!
Benefits include:
- Medical dental and vision insurance 90 coverage for employees; 60 for dependentspaid by employer
- Employerpaid life and longterm disability insurance
- An Employee Assistance Program
- A generous 401(k) plan (with contributions from OURCU regardless of employee contribution) with full vesting after 5 years
- Paid sick leave and vacation time
- 12 paid holidays
- Companyprovided logo wear
- Tuition assistance
For a comprehensive job description please refer to the full details.
The salary range is $19.55 $24.44 for Level I and $21.56 to 26.95 for Level II dependent on prior work experience. This is a nonexempt hourly position.
OURCU is committed to equal employment opportunities. As part of our hiring process we do require a credit and criminal background check once a job offer has been extended and accepted. This employer utilizes EVerify as part of our I9 verification process if you have questions please reach out to our HR team at
As part of our employment process we require a criminal background check and credit check.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
