Complaints Handler
Complaints Handler
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Complaints Handler (Hybrid)
Hale Manchester
Monday Friday 8:30am 5:30pm
13ph
Temporary Permanent
We are seeking a detailoriented and customerfocused Complaints Handler to join our clients team. The successful candidate will be responsible for managing and resolving customer complaints efficiently ensuring a high level of customer satisfaction and maintaining compliance with company policies and industry regulations.
Key Responsibilities
- Receive log and investigate customer complaints through various channels (email phone social media and written correspondence).
- Conduct thorough investigations gathering all necessary information and liaising with relevant departments.
- Conduct Outbound Calls
- Provide clear fair and timely responses to complaints ensuring adherence to company policies and regulatory requirements.
- Maintain accurate and detailed records of complaints and resolutions within internal systems.
- Identify recurring issues and recommend improvements to reduce complaints and enhance the customer experience.
- Work collaboratively with internal teams to resolve complaints efficiently and prevent future occurrences.
- Ensure compliance with industry regulations and best practices in complaints handling.
- Prepare reports and insights on complaint trends for senior management.
Key Requirements
- Proven experience in a complaints handling customer service or dispute resolution role.
- Excellent communication skills both written and verbal.
- Strong problemsolving abilities and attention to detail.
- Ability to manage multiple complaints simultaneously while maintaining a high level of accuracy and professionalism.
- Proficiency in using customer service software and Microsoft Office Suite.
- Knowledge of industry regulations and compliance requirements (depending on the sector).
- Empathy patience and the ability to remain calm under pressure.
- Strong negotiation and conflict resolution skills.
Employment Type
Full-Time
