Customer Success Content Specialist

The Opportunity

The Customer Success Content Specialist has an advanced strategic and supportive role within the Customer Success team at Euna Solutions reporting to the Manager Customer Success.

As Customer Success Content Specialist you will be responsible for ensuring that our Euna Grants customers in the public sector successfully achieve their desired outcomes and realize our products full value. By working closely with both the Customer Success and Learning & Adoption teams this role will develop and implement strategic content and organize events to improve user experience help customers achieve their goals and address their organizational needs based on best practices. You will also be building internal content and documentation to improve the efficiency and efficacy of clientfacing departments. Youll be evaluating the priority of your efforts in conjunction with the Manager of the Customer Success team and the Manager of the Learning Specialist team. As an advanced Customer Success team member you will take a strong lead in analyzing and identifying areas of opportunity for improvement determining effective solutions and managing additional CSrelated projects outside of content generation and organizing events

Responsibilities:

• Develop a deep understanding of our Grants SaaS product and its use cases in the public sector
  • Serve as a project manager for successful product adoption strategies
  • Communicate confidently with executives project managers business analysts end users and key stakeholders both internally and externally
  • Review the customer journey determine how its supported and use a consultative approach to help clients reach their goals and improve their use of the platform
  • Build strong relationships with key stakeholders identifying individual and organizational goals in an effort to build content and organize events that deliver the best possible value
  • Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product
  • Collaborate with Customer Success team and Learning & Adoption team as well as other crossfunctional teams including sales marketing and product development to ensure effectual prioritization of improvement opportunities
  • Analyze customer data and usage patterns to identify opportunities for guidance and advocacy
• Monitor customer health indicators and respond with creating applicable engaging content to address appropriately

• • Attending and leading customer focused webinars and events connecting with customers to expand our customer community
  • Manage organize and facilitate User Group meetings providing content agendas and working with Marketing to promote and encourage engagement/participation
• Conduct live training webinars demonstrating software features and functionality
  • Identify and execute business strategies and lead projects that contribute to the department and organizational key objectives including managing key partner relationships event coordinations customer community/engagement renewals/retention revenue growth references increased utilization feature adoption and overall product optimization

Experience:

• Bachelors degree in business communications computer science marketing or related field

• 3 years of experience in customer success customer education or a related field
• Proven track record of developing and implementing successful customer experience strategies
  • Experience in project management including the ability to manage multiple projects simultaneously
  • Proficient in Salesforce Microsoft Office CRM Ticketing tools and other relevant software applications
  • Exceptional writing skills with some experience in technical writing or equivalent experience

Location:

This position will be hybrid with 3 days/week in our Atlanta GA or Oakville ON office.

WhatItsLike to Work at Euna Solutions

At Euna Solutions we carefully foster a work environment where employees have a safe space for creative and intellectual freedom and the opportunity to work crossfunctionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.

Here are some of theperksthat Euna employees enjoy:

Competitive wages
Wepaycompetitive wages and salaries and we only expect an honest 40hour week for it.

Wellness days
Whats better than a long weekend An extralong weekend!Twice a year Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.

Community Engagement Committee
At Euna we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through timegiftsand skills.

Flexible time and remote work
Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwellwork with you to ensureitsa fitfor you and the specific roleyoureinterested in.

Benefits
Askus for a copy of our health and dental benefits!

Culture committee
Celebrateatevery occasion with the culture team! They make sure that our teams culture is bustling with frequent fun events for holidays and special occasions as well as for miscellaneous fun.

About Euna Solutions

Euna Solutions is a leading provider of purposebuilt cloudbased solutions that power critical administrative functions and financial operations for the public sector. Euna Solutions offers trusted easytouse solutions for procurement payments grant management budgeting permitting and special education administration that are trusted to increase operational efficiency transparency collaboration and compliance. Working with more than 3000 government and public sector organizations across North America Euna Solutions strives to build trust and enable transparency in our communities. Euna Solutions is recognized on Government Technologys GovTech 100 list an annual list of the top 100 companies focused on making a difference in and selling to state and local government agencies across the U.S. To learn more visit.

Please visit our website: check out our LinkedIn Pages believe in embracing new perspectives andoptimizingimpact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements we encourage you to apply! We recognize that people have unique career journeys and ifyoureexcited about this role and know you can bring something great to the team then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are anyaccommodationsour team can make throughout our hiring process (big or small) please let us know.

For any inquiries or requestsregardingaccessibility at Euna Solutions please emailor call our officeat1.877.707.7755. Upon requestappropriate accessibleformats or arrangements will beprovidedas soon aspracticable.