System Support Analyst
System Support Analyst
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Job Description
WHY JOIN THE AMES COMPANIES
We have amazing Benefits! Medical Dental Vision Life Insurance Wellness 401K Holidays Employee Assistance Program Vacation Days Disability and much more.
WHO WE ARE
The AMES Companies headquartered in Lake NonaOrlando FL has a rich American history. The AMES story goes back to 1774 when Captain John Ames began making Americas first shovels. AMES brand is the third oldest consumer brand in the country and its tools helped build America for more than two hundred years. You can learn more about our history here.
Our business lines include Home Organization Lawn and Garden Tools Outdoor Living and Cleaning Tools. Our leading global brands are sold to homeowners and professionals involved in new construction remodeling and maintenance activities. To learn more about out business lines visit our website: YOU WILL WORK
You will be working at out Reno Nevada facility.
WHAT YOU WILL DO
As the System Support Analyst you will be part of a help desk team concentrating on needs in our Lake Nona Corporate Headquarters. You will work on ServiceNow request tickets and incidents. There will be a concentration of handling network and equipment installation and problem solving. You will be responsible for all equipment in the facility printers computers barcode equipment. You will also support other locations with their requests and incidents.
RESPONSIBILITIES
- Analyze and evaluate reported issues end user application requirements to determine optimum resolution
- Analyze end user application requirements and assign appropriate systems
- Manage and support all company software and their environments
- Manage and support all company hardware including communication devices
- Manage user accounts; setup modification and deletion based on the proper approvals through the ticketing system
- Analyze the training needs of the end user then provides proper training material
- Complete tickets and projects within the required SLA or target date
REQUIREMENTS
- Associates Degree
- 6 years of experience
- System Management Certification A Network MCP preferred
- Must be proficient in O365 MS Azure Active Directory knowledge of Networking and PC repair and installation knowledge of printer/copiers and label printers ServiceNow experience helpful
- Familiar with Windows server technologies
- Must have experience in Meraki switches cameras and access points
- Must be detail oriented and able to multitask while being courteous and professional to our internal customers
- Must be able to communicate clearly and coach as needed
- Must be able to work a flexible work schedule and be available after normal work hours
ENVIRONMENTAL/PHYSICAL REQUIREMENTS
Physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
This position is located primarily in an office environment. At times the associate is required to sit for long periods of time.
While performing the duties of this job the associate may need the ability to lift and carry loads up to 20 pounds.
WORK AUTHORIZATION
The AMES Companies will only employ those who are legally authorized to work in the United States. The Company does not currently sponsor immigration visas for this role.
Required Experience:
IC
Employment Type
Full-Time
