Manager - TE
Manager - TE
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Manager T&E
In this role youll be performing of audits of expense reports in auditing tool.
Responsibilities
Identify and escalate critical incidents with a strong sense of urgency and ownership
Provide updates status and completion information to manager problem request tracking system and/or users via voice mail email or inperson communication.
Use CONCUR skills to troubleshoot configuration issues (Preferable)
Collaborate with various crossfunctional teams to resolve the issues
Handle customer requests within the prescribed SLA. Able to work in a competitive environment meet the KPIs productivity quality and provide customer satisfaction
Qualifications we seek in you!
Minimum Qualification / skills
Graduate/Post Graduate degree
Familiarity with the Oversight tool and its features such as realtime expense monitoring and AIpowered insights
Ability to work with data analytics tools to identify trends risks and noncompliance
Knowledge of compliance requirements and ability to set up filters for suspicious transactions through Oversight tool.
Strong attention to detail to spot discrepancies duplicate claims or fraudulent activities
Developing strategies to enhance efficiency and prevent future issues
Awareness of industryspecific risks and regulatory requirements
Preferred Qualification / skills
Understanding of basic knowledge on processes around Travel and Expense process i.e. CONCUR T&E audits statement reconciliation dispute resolution Delinquencies terminations Service NOW
Excellent communication skills over phone email and chat
Proactive problem solving analytical mindset and customercentric approach
MS office tools like Excel SNOW and Outlook
Good team player
Flexible
Positive Attitude
Understands Travel and Expense process functionality and capabilities
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Manager
Employment Type
Full Time
