Assistant Installation Manager
Assistant Installation Manager
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Job Description
Meet Leaf Home. We turn complex home improvement projects and endless todos into achievements. With more than 50 of homeowners worried about the cost and effort of home maintenance we deliver remarkable endtoend experiences. And get the job done right at every step. Bringing innovative products the best people and the highest standards to every project.
Trusted by more than 1 million homeowners across the US and Canada we are Americas largest directtoconsumer fullservice provider of branded home services and products. Our products including the patented LeafFilter gutter protection system have earned numerous awards and recognition from Good Housekeeping Qualified Remodeler Angi Consumer Reports This Old House and other consumer review platforms.
We are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience excellence and quality through 250 regional sales and installation offices and comprehensive field support offices in New York and Hudson Ohio. Were proud to say weve been consistently named one of the fastestgrowing private companies by Inc. 5000 and recognized as a top employer nationally. The benefits of working at Leaf Home are wideranging and include:
Industrybest compensation packages Fully paid health dental andvision insurance 401k with company match Paid time off including paid parental leave Individualized career development programs Ondemand lunch program Childcare assistance Employee assistance programs including legal financial planning and counseling Employee discount marketplace Employee Resource Groups such as VetConnect DEI Committee Womens Committee.
Position Summary: The Assistant Installation Manager is responsible for supporting the daily operations of the installation department. This may include assisting with daily inventory distribution and warehouse duties installation production scheduling preconstruction walkthroughs service scheduling and followup and thirdparty installer recruiting and training.
Essential Duties and Responsibilities:
- Assist the Installation Manager in daily operations of the installation department including job production scheduling warehouse and inventory distribution and counts service scheduling and resolution and preconstruction walkthroughs.
- Assist as needed with the recruitment onboarding and training of thirdparty independent installers.
- Work with the Installation Manager to ensure the daily installation schedule is attained.
- Accurately enter job orders into the operations app for scheduling inventory and job costing purposes.
- Order product based on job specs and products related to the installation process to maintain adequate stock and custom inventory.
- Work with the office administrative staff to ensure organized work and flow of jobs from schedule to installation completion.
- Perform administrative duties such as building job packets and solving funding issues.
- Assist thirdparty installation partners on job sites as needed with product staging and transport.
- Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call.
- Work with the Field Trainer on individual performance abilities and capacities of the installers.
- Collaborate with all office and corporate functional teams to meet/exceed office and regional goals.
- May be responsible for the loading and unloading of trucks inclusive of shipping and receiving as well as checking merchandise depending on location.
- May be responsible for properly installation various company home solution products in customers homes based on volume and staffing.
- Follow established job site safety rules OHSA guidelines and company safety policies and procedures.
- Performs other duties as assigned by supervisor.
Experience and Minimum Qualifications:
- High school diploma or equivalent.
- Experience in home improvement construction and/or residential installations such as walkin tubs windows stairlifts water filtration systems gutter and gutter protection installation kitchen refacing etc.
- Project management experience.
- Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without dropping the ball.
- Ability to thrive in a fastpaced highenergy teamoriented environment and have a roll up your sleeves and win every day mentality.
- Hold oneself accountable and responsible while being selfdriven in accomplishing goals.
- Detailoriented and can focus on task at hand by finding the most efficient and effective pathway to completion.
- Excellent verbal and written communication skills at all levels to communicate with internal and external stakeholders articulately.
- Ability to logically connect ideas scrutinize and evaluate arguments find inconsistencies and errors in work solve complex problems and engage in reflection.
- Ability to provide timely and empathetic service through all communication channels keeping peer and customer needs first.
- Must hold a valid drivers license.
- Must have reliable transportation to/from job site to perform job duties.
- Must be comfortable ascending and descending ladders of varying heights to perform services.
- Proficiency using Microsoft Office Suite (Outlook Word Excel PowerPoint Project and/or Access).
- Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g. H1B status).
Preferred Knowledge Skills Abilities or Certifications:
- Experience in skilled trades such as plumbing electric carpentry etc.
- Leadership experience.
Travel Requirements:
- Local travel required.
Overtime/Additional Hours Requirements:
- Additional hours may be required (exempt positions).
Physical Requirements:
- Field office/manufacturing/construction environment.
- Performs indoor work in a climatecontrolled environment and performs work outside in varying temperatures and climates.
- Medium work. Exerting up to 50 pounds of force occasionally and/or up to 30 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.
Diversity and Inclusion Statement
Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.
Equal Opportunity Statement
Leaf Home will recruit hire train and promote persons in all job titles without regard to race color ancestry national origin gender identity or expression sexual orientation marital status religion age results of genetic testing veteran status or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).
Required Experience:
Manager
Employment Type
Full-Time
